Supervisor Housekeeping

Housekeeping Supervisor

As Housekeeping Supervisor you will oversee daily operations within the housekeeping department to ensure that guest rooms, corridors, and public areas meet the resort's high standards for cleanliness, comfort, and presentation. This role includes inspecting rooms, coaching and supervising room attendants, and maintaining operational efficiency. Supervisors are expected to handle approximately 12-15 inspected rooms per shift and support the team in delivering a seamless guest experience. You'll play a pivotal role in upholding the standards that make our guests' stays exceptional. You'll lead with integrity, ensure quality, and help shape a department that is key to the resort's reputation in San Diego. If you pride yourself on attention to detail, guest satisfaction, and leading teams with care, this is a great opportunity to make a difference. Pay Rate $22.85 #towncountrysd

Responsibilities

• Conduct daily inspections of guest rooms worked by room attendants (approximately 12-15 rooms per supervisor) to ensure they meet resort standards for cleanliness, presentation, and safety.
• Coach, mentor, and provide ongoing feedback to room attendants on cleaning techniques, staging, and handling of amenities.
• Manage and assign room attendant schedules, workloads, and rotation to ensure fair distribution and efficiency.
• Monitor inventory of housekeeping supplies, linens, amenities; report shortages; work with purchasing to maintain adequate stock.
• Maintain communication with Front Desk, Engineering, and Management to report maintenance issues, guest requests, or repair needs encountered during inspections.
• Ensure public areas (corridors, stairwells, lounges) and back-of-house housekeeping areas are clean, organized, and presentable at all times.
• Train staff on safety, proper use of cleaning chemicals, equipment, and resort property protocols.
• Support deep cleaning, turn-down service, special projects, and room readiness during high occupancy.
• Monitor performance metrics (room inspection scores, turnaround times, guest feedback), and partner with leadership to drive continuous improvement.

Qualifications

Physical Requirements