Job Description
Title : Director of Operations (Promotable)
Location : Metro Atlanta (North) OTP
Industry : Technology (SaaS)
ABOUT US
Imagine working in an innovative environment that leverages cutting-edge technology to create positive social impact. Here, you’ll be part of a dedicated team working to redefine safety and second chances within the justice system, utilizing advanced solutions like wearable technology and comprehensive monitoring software.
Joining this mission-driven organization means not only advancing your career but also contributing to meaningful change that supports community safety and rehabilitation.
If you’re passionate about technology’s role in societal improvement, this is where your work can truly make a difference.
OVERVIEW
Step into a strategic role at the heart of an innovative Software As A Service (SaaS) technology company that drives meaningful, tech-enabled solutions for public safety.
As the Director of Operations, you will lead with purpose, managing supply chain efficiencies, refining inventory control, and optimizing our responsive, back-office support operations.
You’ll be instrumental in shaping operational excellence and delivering high-impact strategies that push service quality to new heights.
If you’re ready to lead within a fast-paced, mission-driven tech environment, this is your opportunity to make a substantial impact.
THE REAL WORK
1. Supply Chain Optimization : Drive end-to-end supply chain performance, aligning resources and managing costs. Develop strategies to anticipate demand and optimize inventory levels.
2. Onsite Support Operations Management : Lead onsite back-office and customer support operations, actively engaging with team members and addressing customer needs in real-time.
Promote productivity and exceptional service standards through hands-on oversight.
3. Process Standardization : Establish and continuously improve SOPs, maintaining regulatory standards and consistent quality.
4. Collaborative Alignment : Engage with departments to ensure cross-functional goals are met through seamless communication.
5. Performance & Metrics Insigh t : Track KPIs, presenting insights and actionable recommendations.
6. Onsite Leadership Developmen t : Foster a high-performing team through present, accountable leadership. Be consistently available to support professional growth, ensuring team members feel valued and empowered.
Requirements
Qualifications
Bachelor’s in Business, Supply Chain, or related field; Master’s preferred.
5+ years in operations, focusing on supply chain and support services.
Proven analytical skills and data-driven approach.
Demonstrated onsite leadership experience in a SaaS or tech environment.
This role demands an engaged, present leader dedicated to driving excellence and fostering collaboration within a dynamic, results-oriented environment.
If you are a hands-on, team-oriented leader ready to contribute onsite, we invite you to join us.
Benefits
Company Benefits Plan Includes :
Major medical (multiple plan choices)
Dental Plan
Vision Plan
Prescription Plan
Life Insurance (company paid) w / options for additional coverage
Short and Long Term Disability Plan Available
Paid-Time-Off
National and Floating Holidays
Employee 401-K Plan Available
and much, much more.
Requirements
supply chain, operations, COO, Director of Operations, Call Center, SOP, standard operating procedures
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