Job Description
Our Commitment
Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experiences.
Embracing varying opinions and perspectives strengthens our which are : Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.
Who we are
The Texas A&M School of Veterinary Medicine & Biomedical Sciences (VMBS) is an institution that represents 100 years of growth from a small school of veterinary medicine in 1916 to its present role as a major veterinary educational, medical, and research center.
Today, we are one of the largest schools of veterinary medicine in the United States, training nearly 600 Doctor of Veterinary Medicine students each year.
We support collaboration and teamwork that turns today's discoveries into proactive solutions for animals, humans, and the environment.
Together, we strive to support the goals of the faculty, staff and students in teaching, research and outreach programs.
To learn more, please visit our website
What we want
The Program Manager, under direction, plans, organizes, directs, and manages day-to-day activities, developing and implementing procedures for the administration of the Center for Educational Technologies online training programs.
What you need to know
Compensation will be commensurate to selected hire’s experience.
Other Requirements or Other Factors :
Persons in this position are considered essential when the University declares an emergency, campus closure, class cancellations, etc.
and are therefore required to report to work and remain on duty unless / until relieved by the direct supervisor. May require working alternate shifts, holidays, weekends, or on-call duty.
Provides quality customer service to internal and external customers / clients.
Required Education and Experience :
Bachelor's degree or equivalent combination of education and experience.
Five years of experience in software and network technology administration to include two or more years of experience in customer service and experience using and / or helping others with Moodle, Word Press, assistive technologies (such as JAWS, VoiceOver), Google Workspace (formerly Google Apps) and / or OneDrive technologies.
Required Licenses and Certifications :
Moodle Administration- Moodle Learn
Moodle Reports- Moodle Academy
Required Knowledge, Skills, and Abilities :
Ability to multi-task and work cooperatively with others.
Knowledge of instructional technology support in higher education.
Knowledge of learning management systems (preferably Moodle) and WordPress.
Knowledge of word processing and spreadsheets.
Ability to apply WCAG standards to products
Ability to complete time-sensitive tasks
Excellent communication skills both verbally and written
Task and detail oriented
Ability to complete time-sensitive tasks.
Ability to provide thorough documentation.
Effective customer-centric client relation abilities
Ability to be productive working independently or in a team environment.
Working knowledge of spreadsheet, presentation, and word processing software programs.
Ability to plan and organize effectively.
Ability to troubleshoot complex problems.
Preferred Qualifications :
Master's degree in Technology Management
More than 5 years of experience in software and network technology
Demonstrated scripting experience and data import / export processing.
One year of experience in managing groups to guide the strategic deployment of technologies.
Experience with liaising with vendors, vendor contract management and negotiation experience for major information resource contracts.
SQL Certification
ITIL Foundations
Responsibilities :
Technology Service & Support : Plans, organizes, directs and manages day-to-day activities, developing and implementing procedures for the administration of the program.
Oversees support and online training program. Develops standards and specifications for platform’s services and support based on input from the enterprise’s stakeholders.
Consults with and assists Service Desk personnel, clients / customers, vendors and / or manufacturers’ representatives in resolving complex procedural, operational, and technical problems.
Oversees and implements quality assurance testing on various educational products. Performs all or some of the duties of support staff.
Incident Management & Documentation : Researches, develops and writes VPATs, Data Classification Reports, IT Security Reports, risk reports and prepares presentations.
Monitors and manages assigned incidents and helps request queues according to established incident management expectations using the Center’s service ticket platform.
Provides timely updates and effective communication methods to keep stakeholders informed through resolution. Monitors and addresses assigned work daily.
Establishes protocols and processes for problem management and support.
Metrics : Assists with yearly budgetary and contract processes. Prepares purchase orders and requisition and coordinate with accounting personnel and other support staff.
Plans, directs, and coordinates operational and procedural goals and objectives. Participates in tracking and measuring objectives and key performance results for the team.
Designs, develops, and produces reports and summaries for management and / or users including status reports, problem reports, progress summaries, and system utilization reports.
Participates in change management and problem tracking.
Project Planning Support : Assists in developing strategic plans and goals to support the program. Assists with the development and production of materials designed for the program.
Develops and conduct programs including online training, web-conferences, online seminars and online workshops. Advises and collaborates with project leaders and executive staff to develop work plan and time schedules for projects including outlining phases and identifying personnel and resource requirements.
Proposes options of relevant technologies to address client / customer needs. Carries out the evaluation of new technologies to determine their applicability to the client’s needs.
Maintains equipment inventory of the Center.
Data Security : Maintains and develops communications between partners by attending meetings and conference calls. Designs system security measures and data protection methods.
Develops disaster recovery plans for servers. Assists executive staff in developing business continuity plans.
Leadership : Serves as a liaison between engineers and clients / customers for incident resolution. Designs and leads in-person and / or remote training sessions with clients / customers members.
Supervises program support staff and student assistants. Performs other duties as assigned.
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