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Sr Customer Success Manager Enterprise

VirtualVocations
Marietta, Georgia, United States
Full-time

A company is looking for an Enterprise Customer Success Manager.Key Responsibilities : Develop trusted advisor relationships with customers from C-Suite to global teams to ensure success with the platformCollaborate with customers and account teams to create Success Plans and strategic planning sessionsEngage with customers to drive product adoption and mitigate churn through risk identificationRequired Qualifications : 5-8 years in Customer Success or account management with complex SaaS productsExperience establishing trusted advisor relationships with customersUnderstanding of common Jira and Confluence end-user use cases and configurationsExperience using Success Plans to align goals and metricsExperience with Gainsight (or similar CRM tool), Salesforce, and BI tools

10 days ago
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