Job Overview
We have a newly created opportunity for a Network Analyst to join our global IT team. This role is working onsite and can be located at our corporate headquarters in Milwaukee, WI or Chicago, IL (near O’Hare).
This position is responsible for supporting the network infrastructure in a large, complex, global environment. This position requires excellent technical skills and proven attention to detail, process, and discipline within a production environment.
Key Job Responsibilities
Escalation point for a team of Desktop Support Techs, providing advanced troubleshooting, problem solving and research for all levels of IT and global users.
Provide level 2 support for Network Related issues. Monitor the network ticket queue, resolve incidents and tickets. Escalate issues as needed.
Provide hands on support configuring and racking switches, opening ports, setting proper VLANs, etc.
Maintain and monitor SolarWinds ensuring all network devices are online. Analyze bandwidth trends and escalate circuit issues to network team.
Work with cabling vendors for new network drops and ISPs for new circuit installs.
Participate in on-call rotation.
Other duties and projects as assigned.
Qualifications / Requirements
Bachelor’s degree in IT or a related field or - equivalent work experience
2+ years of recent network administration expertise supporting a global, 100+ site WAN and LAN environment.
Experience supporting SD-WAN environments.
Experience following enterprise network security best practices and policies.
Support of Cisco, controller based, wireless solutions.
Strong knowledge of networking technologies and WAN communications including TCP / IP (routing and subnetting)
Strong knowledge of Layer2 and Layer3 Cisco switches including Catalyst 92xx, 93xx
Strong troubleshooting skills.
Must be able to work effectively with technical and non-technical remote support.
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