MicroTech Systems is looking for a Technical Support Specialist to join our team in our Boise, Idaho office. This person will provide technical guidance and support to our business and clients.
The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience.
He / she will use their interpersonal skills to communicate with clients and provide a solution to their technical problems quickly and professionally.
Responsibilities : Act as product expert Review and respond to all software and hardware issues as reported. Evaluate the product by testing its capabilities in an on-going manner.
Determine and report on system capabilities and restrictions. Evaluate the customer objective and suggest alternatives and recommendations.
Support Specialists will be challenged with various clients' systems and network architecture and will be expected to retain knowledge pertaining to various line of business applications.
Provide client support Collaborate with other technical team members to provide exceptional customer service to the client.
Work with vendors to explain any errors found and provide recommendations for a solution. Improve any current programs by understanding the goal and outcome.
Requirements : Associate's degree in Computer Science (or the equivalent) is preferred MSP Experience preferred Six years of related technical support experience - including but not limited to : Advanced Network Design / architecture Expert infrastructure installation / configuration / troubleshooting Internet, Firewall, Switch and Wifi VLAN installation / configuration / administration / troubleshooting Expert Microsoft server and Microsoft server application migrations Expert Hypervisor installation / configuration / administration / troubleshooting Expert SAN installation / configuration / administration / troubleshooting Expert O365 migrations / administration / troubleshooting Expert Scripting & PowerShell proficiency Technically savvy with strong time management skills Experience troubleshooting issues and achieving solutions The ability to explain to a non-technical person in a way they will understand Maintain a high degree of professionalism Maintain superior client relations About MicroTech Systems : MicroTech Systems is a professional Managed Service Provider (MSP) dedicated to helping people feel secure so that we can all grow together! Our employees enjoy a work culture that promotes our core values first and foremost : Integrity First, Build Trust, Own It, Never Give Up, and Customer Service Above All Else.
We are looking for high energy individuals who are motivated and interested in making a long-term commitment to excellence.
MicroTech Systems offers a competitive benefits package to employees, including; health care, paid time off and holiday time, 401k matching and professional development. Powered by JazzHR
IT Support Specialist - Level III
Requirements: Associate's degree in Computer Science (or the equivalent) is preferred MSP Experience preferred Six years of related technical support experience - including but not limited to: Advanced Network Design / architecture Expert infrastructure installation / configuration / troublesho...
IT Support Specialist -Level II
The IT Support Specialist-Level II provides technical assistance and support for incoming queries and issues related to computer systems, hardware and line of business applications. Lyra Technology Group is looking for a full-time IT Support Specialist-Level II to join the team at one of ...
IT Support Specialist
Additionally, they keep management and end-users informed with case status updates and contribute to the development, documentation, and implementation of standard operating procedures and customer service guidelines relevant to IT support. Degree in information technology or certifications in CompT...
IT Support Specialist – Meridian
Maintain IT presence and visibility at all of the organization’s facilities through regular site visits (independent of support requests). The IT Support Specialist monitors and maintains the company computer systems, installs and configures hardware and software, and solves technical issues as they...
IT Client Support Team - Level II
MSP experience preferred Five years minimum of related IT support experience - including but not limited to: Office 365 installation / configuration / administration / troubleshooting Microsoft Windows Server / Active Directory / configuration / administration / troubleshooting Microsoft Exchan...
IT Systems Technician 2024-39
Strong customer service orientation with attention to detail and commitment to providing quality support in a fast-paced environment. Ability to diagnose and resolve technical issues with troubleshooting, critical thinking, and problem-solving skills. We foster a teamwork environment to solve proble...
Data Analyst
As a Data Analyst II, you will work collaboratively and support cross-functional team members, provide and create analytical and reporting solutions for the Field Operations, Call Center and Consumer business segments. Create data pipelines for ETL processes using Snowflake, Alteryx or similar tools...
Systems Administrator
As Systems Administrator at Syringa Networks, you will be a technician responsible for planning and executing infrastructure projects as well as addressing any day-to-day requests from employees as needed. Act as our senior systems administrator. Conduct regular audits as prescribed by our security ...
Data Science Analyst III
ERR_DATA_EXPECTED:"(expected {0})",ERR_DATA_FORMAT:"{0} is invalid {1}",ERR_DATA_OUT_OF_RANGE:"{0} out of range ({1} - {2})",ERR_DATA_REQUIRED:"{0} is required {1}",ERR_DATA_TOO_LONG:"{0} is too long ({1} characters exceeds the maximum of {2})",JOBREQ_RTE_FIELD_KEY:"Field Key",JOBREQ_RTE_FIELD_LABEL...
Branch Specialist Technical Support
Technical Support Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals. Technical Service Specialists work closely with wholesale customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend ...