Key Account Manager

The Key Account Manager is responsible for high-level relationship management and serves as a client liaison. Responsible for client satisfaction, maintaining client communication, and the overall management of the client relationship.

Job Responsibilities :

• Successfully build and maintain strong client relationships, responsible for client retention and satisfaction of assigned clients
• Proactive and reactive client management to identify and address issues prior to escalation; taking appropriate action to resolve or bring in others to help with addressing any client related concerns
• Establish relationships with executives / C-suite and senior business owners
• Deep understanding of client’s business model and service needs
• Provide exceptional client service and relationship management skills to assigned clients and internal partners
• Acting as the Liaison between client (Home office) and all departments within Envestnet this role is the key point of contact for your assigned clients on questions regarding ongoing projects, initiatives and key follow-ups
• Be the voice of the client for internal partners (Product, Marketing, Project Management, Service) to effectively communicate client needs and strategies and ensure client deliverables are met.
• Partnering with assigned clients to implement programs leveraging 'best practice' approaches
• Provide consulting to your clients on an ongoing basis to ensure adoption and engagement of products, services and solutions
• Responsible for consulting and tracking your assigned client’s enhancement requests and working with Principal Director of Client Success, Product, and Sales teams to prioritize enhancements for upcoming releases.
• Plan, prepare, and conduct client meetings, client planning sessions, client strategy sessions to share solution performance and present roadmap plans;

including facilitating and leading internal calls with key client support teams to closely track and discuss day to day open items to help teams driving to quick resolution. Leading by

• example to positively influence our client support teams to cultivating a positive and productive client experience
• Establish quarterly or semi-annual business review with assigned clients
• Develop and maintain comprehensive client profile outlining key business contacts, decision makers, key initiatives, overview of suite of services and solutions they have today and identify other future state items they may be interested in deploying.
• Work with onboarding teams to ensure best practices are adopted as part of implementation
• Ability to identify sales and expansion opportunities; facilitating introduction / hand off to the appropriate sales team
• Ongoing tracking, analysis and reporting of KPI’s for internal discussion and reporting
• Provide regular updates and business reviews to Senior Management at Envestnet and collaborate with internal teams (Product, Marketing, Sales) to communicate client needs and strategies.
• Adherence to and application of Envestnet legal, compliance, risk, business continuity and administrative policy within the role and department(s) including the timely completion of training & awareness, affirmations and testing as requested.
• As part of the responsibilities for this role, you will understand and readily support Envestnet's established corporate business practices, policies, internal controls and procedures designed to create value or minimize risk.

Required Qualifications :

• 5+ years of experience in a previous relationship management role
• 3+ years of experience in a technology or financial services field
• Familiarity working for or with financial technology or financial services companies
• Excellent listener with an aptitude for problem solving and deductive reasoning skills
• Ability to level up to the bigger picture; leading discussions driving to strategy and solutions as well as overall business goals, with ability to dig into the details, when appropriate
• Demonstrated ability to build and maintain strong internal and external relationships
• Proven track record of managing client expectations
• Effectively network within accounts from the C-Level down to achieve successful execution of the client's goals, where appropriate
• Strong persuasion skills and leadership presence
• Ability to create total confidence and trust with clients
• You can articulate the value proposition that financial services technology products offer clients
• You are a self-starter and demonstrate perseverance, dedication, and commitment
• Team player mentality
• Commitment to quality and detail
• Superb verbal / written communication and presentation skills
• Analytical thinker with ability to quickly identify, understand technology gaps; discuss / recommend innovative solutions
• Strength in negotiation skills
• Ability to travel up to 35%
• Ability to at times work weekends and overtime to provide client support

Preferred Qualifications :

• Knowledge of various project management software, such as : Mavenlink or MS Project
• PMP Certification in project management
• Knowledge of Envestnet’s technology, products, and solutions from previously working with Envestnet whether through an Envestnet client or through one of our partnerships
30+ days ago