Analyst-Technical Information and Support

What Makes a Honda, is Who makes a Honda

Honda has a clear vision for the future, and it’s a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals.

At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success.

We strive to be a company that serves as a source of power that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential.

To this end, Honda strives to realize the joy and freedom of mobility by developing new technologies and an innovative approach to achieve a zero environmental footprint.

We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.

If your goals and values align with Honda’s, we want you to join our team to Bring the Future!

Scroll down to find an indepth overview of this job, and what is expected of candidates Make an application by clicking on the Apply button.

About this Position :

The TIS Analyst provides support to the TIS (Technical Information and Support) team, handling domestic activities as assigned by the Vehicle Engineering management.

These activities provide comprehensive research and coordination support to Honda / Acura dealers, internal AHM departments, NAMQ, factories and R&Ds for achieving Lifetime Owner Loyalty (Customer Satisfaction on the products and services).

Responsibilities include :

• Planning, conducting, and analyzing customer / dealer surveys
• Creating and posting iN messages to Honda / Acura dealers
• Monitoring and responding to TIS inbound calls and emails
• Compile and provide iN message feedback for collection of parts / information, coordination, and support
• Dealer visits, and direct connection with customers for appointment scheduling, and vehicle availability
• Conduct field and market research projects / requests, compile preliminary analysis & reports, develop and compose presentation materials, etc.
• Coordinate factory recovery activities, including port, railhead, and dealer holds and repair requests
• TIS also supports Export Service activities by managing the technical information communicated between AH Engineering and the CCA (Caribbean and Central American) distributors.

This role focuses on Honda internally initiated / managed projects that require coordination and follow up between the export distributors and Honda teams

• Track the status of CCA quality investigations i.e., QIC, QIS, and Ad Hoc reports and requests.
• Work with distributors to harvest parts needed for investigations
• Prepare or modify technical documents to be issued to distributors and / or customers
• Post vehicle information and training material on the Honda Network site
• Plan and coordinate factory recovery activity
• Manage schedule of technical information being posted to Service Information System by attending Service Action meetings and working with the Publication department.

Who we are seeking :

We are looking for qualified people with diverse backgrounds and experiences, open minds, and a disciplined work ethic, to bring the future to Honda.

Required Work Experience :

Minimum of 3 years’ experience handling issues and concerns with retail customers (i.e. Customer Call Center, dealer customer service experience, etc.

with emphasis on automotive product issues

Automotive technical background is desired

Required Education :

BS / BA degree in Automotive Technology, Engineering, vocational education, or equivalent work experience

Desired skills :

• Ability to perform primary and secondary research
• Strong multitasking abilities
• Strong analytical abilities
• Excellent written and verbal communication skills
• Proficiency with PC based applications (MS Office, CICS, iN, etc.)
• Knowledge of Honda / Acura product lines and the competitor lines is desired

What differentiates Honda and makes us an employer of choice?

Total Rewards :

• Competitive base salary $64,480 to $90,200
• Pay will be based on several variables that include, but not limited to geographic location, work experience, education, etc.
• Annual Bonus
• Industry-leading Benefit Plans (Medical, Dental, Vision)
• Paid time off, including vacation, paid holidays, sick time, and personal days
• 401K Plan with company match + additional contribution

Career Growth :

• Advancement opportunities
• Career mobility
• Education reimbursement for continued learning
• Training and Development programs

Additional Offerings :

• Wellbeing program
• Community service and engagement programs
• Product programs
• Free drinks onsite

Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.

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