Freelance Sr. Content Creator [75160]

Onward Search is a specialized staffing and talent solutions company that helps professionals find top jobs with the nation’s leading brands.

We’re looking to hire a Freelance Sr. Content Creator for our Fortune 500 financial service client focusing on the credit card travel & rewards space.

• This role is hybrid 3x a week in NYC
• Length : 6 months
• Enterprise Client or Agency Experience Required. Industry verticles : travel, education, rewards.
• Deep Content Strategy Experience Required.
• Hourly Pay : $60 - $68

You’ll join the Design and Customer Experience (DCE) Travel Team to design strategy for copy / content targeting credit card customers.

Responsibilities :

• You will partner with product, design, customer service, research and technology teams to create digital email content for digital travel and bookings.
• Create and lead the content strategy, discovery, auditing. and email template process on large projects and develop documentation that communicates the user experience, business strategy.
• Build a shared vision with multiple departments across the organization (including IT and Business Sponsors) to gain support for strategic initiatives.
• Provide copy direction for customer content strategy team, graphic designers, copywriters through creative briefs.
• Develop content and strategy to deliver customer-centric solutions.
• Participate in customer research to understand customer needs and behaviors, identify and incorporate data (research findings, analytics) into content strategy.
• Deliver content components (UI language, product education, etc.) and lead content governance and approvals process.
• Contribute to content systems (standards, voice and tone, messaging, and accessibility libraries).

Requirements :

• Bachelor’s Degree.
• 5 - 7 years experience designing e-commerce content, flow maps, content modeling email audits
• Experience collaborating within Design Teams (with Product Designers, UX Researchers, Content Designers) and Product Managers, and Engineers.
• Strong portfolio of work.
• Experience working with brand and copy standards, including style, voice and tone.
• Confident when presenting work to cross-functional Directors.
• Advocate for Accessibility Guidelines and Inclusive Design practices.

Perks & Benefits :

• Medical, Dental, and Vision Insurance
• Life Insurance
• 401k Program
• Commuter Benefit
• eLearning
• Education Reimbursement
• Ongoing Training & Development
• To qualify for our benefits package, you must work over 30 hours per week and the length of assignment must be a minimum of 10 weeks.

To learn more about this Freelance Sr. Content Creator opportunity, apply now. Our recruitment team will be in touch, guide you through the interview process, and advocate on your behalf.