Senior Risk Manager - Customer Resiliency Risk Events (Hybrid)

West Creek 1 (12071), United States of America, Richmond, Virginia

Senior Risk Manager - Customer Resiliency Risk Events (Hybrid)

Senior Manager, Customer Resiliency Risk Events

As a Senior Risk Manager in Capital One's Customer Resiliency organization, you will apply your risk management, process management, project management and analytical skills to our highest profile Risk Management processes.

You will lead a team of risk managers who play a key role in the ongoing management of our Enterprise Event and Issue Standard and ensure Capital One's continued stability and success.

Senior Managers partner with Executives and their teams to evaluate risks in an open, collaborative environment where new ideas and solutions are both welcomed and rewarded.

Core Responsibilities :

• Leverage data and analytics to manage risk and create visibility to business health, as well as determine best practices and lessons learned regarding components of the Event & Issue management framework.
• Collaborate internally and with our risk community (e.g. risk managers, risk leads, IRM groups, business risk offices, front line process owners) to mature our risk event practice methodologies and advance learning.
• Lead a team of risk managers that facilitate the risk event life cycle, including : root cause analysis, containment, remediation, and recovery efforts.
• Develop practical solutions to improve risk event management processes using data and technology.
• Collaborate effectively across multiple organizations outside of Customer Resiliency such as Operational Risk Management, Enterprise Risk Management, Compliance, Business Risk Offices, Legal, Internal Audit, Regulator Relations, etc.

to achieve objectives for the Customer Resiliency business.

Basic Qualifications :

• Bachelor's Degree or military experience.
• At least 5 years of Risk Management, Process Management, OR Project Management experience.
• At least 2 years of People Management experience.

Preferred Qualifications :

• Master's Degree.
• Process Management Certification- LEAN, Six Sigma.
• Compliance Certification- CRCM, CIPP.
• 7+ years Business Process Management experience.
• 7+ years of experience in Project Management.
• 5+ years of experience in People Management.
• 5+ years of experience in Risk Management.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

This role is hybrid , meaning associates typically spend about half their time (2-3 days per week) in-person at one of our offices listed on this job posting.

Mondays and Fridays are enterprise-wide virtual work days . Tuesday, Wednesday and Thursday are in-person days for associates to spend time together working in our beautifully-designed team areas.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace.

All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law.

While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.

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Remote working / work at home options are available for this role.