Technical Client Success Manager

Job Description

Job Description

Salary :

Job Title : Technical Client Success Manager (MI Residents Only)

Team : Client Success

As a comprehensive technology services company, Red Level delivers customized scalable technology solutions designed precisely to our clients’ unique needs solutions that accelerate growth, reduce costs and enable collaboration.

As a preferred partner to technology leaders such as Microsoft, DellEMC, and VMWare, we deploy the most advanced business technology solutions, ensuring optimal reliability, productivity and value.

Job Description : The Technical Client Success Manager is a key contributor within a multi-functional team to drive success and meaningful relationships with Red Level’s current and potential clients.

The Technical Client Success Manager role requires a technical individual with experience in managed IT services and building long lasting relationships with clients to ensure trust and retention.

This role is for you if you love building relationships with clients to make them successful, which means you are focused, dedicated and able to prioritize in a fast-paced environment.

As a Client Success Manager on the Client Success team at Red Level, you will

• Become a trusted advisor to clients and key stakeholders by aligning Red Level offerings to their business strategy and goals.
• Conduct quarterly business reviews.
• Maintain high-level technical knowledge of core Red Level solutions and future service direction.
• Establish a seamless engagement experience for the client throughout their journey with Red Level maximizing their return on investment as a managed client.
• Manage Client Success Activities such as Onboarding, Training, Client Support, Renewals, and Cross-sell / Up-sell.
• Partner with sales & marketing to uncover and develop account expansion opportunities to support ongoing account growth.
• Collaborate with consulting & engineering teams to champion predictable retention outcomes through proactive engagement on product and support related issues.
• Collaborate with sales & marketing to create programs on best practices, influence product / service roadmap discussions, and foster client references.
• Be a Client Success Champion to evangelize client-centricity within Red Level, thereby increasing retention outcomes, client experience and loyalty.
• Responsible for resolving client issues / problems immediately,
• Listen to client feedback and identify opportunities to adapt / improve product / service offering accordingly.
• Team player who will work within the company to continue improving the way Red Level serves its clients.
• Be agile : respond to the needs of your clients with confidence and ease.
• Influence future lifetime value through higher product adoption, client satisfaction and overall health scores.
• Manage and own contending requests across multiple client engagements.

To be eligible for the position, you need to meet the following minimum requirements :

• Client success, consulting, or account management experience.
• Understanding of consulting processes (project lifecycle, road map alignment)
• Validated technical background in at least 1 of the following areas : data center infrastructure, desktop deployments, networking, security, system administration;

preferably with industry certifications.

• Ability to work with clients in positioning, selling and communicating the value of digital transformation solutions centered on Microsoft technologies.
• Strong attention to detail is necessary.
• Strong ability to lead on site client visits, phone calls and help drive strategic business reviews with the help of a vCIO when needed.
• Willingness to travel to visit clients and sponsored events.
• Excellent communication skills (both verbal and written)
• Teamwork & Cooperation : Requires the ability to work cooperatively with others and be part of a team.
• Self-Control : Requires the ability to keep emotions under control and to restrain from negative actions or behaviors
• Initiative : Requires the drive to go above and beyond to improve or enhance job results.
• Client Service : Requires the ability to understand and help / assist both internal and external clients to provide exceptional value.
• Flexibility / Adaptability : Requires the ability to adapt to and work effectively within a variety of situations, individuals, or groups, as well as understand and appreciate different and opposing perspectives.
• Relationship Building : Requires the ability to effectively build and maintain friendly, warm relationships or networks of contacts with clients / clients.
• Time Management : Demonstrated ability to prioritize competing demands and manage multiple concurrent tasks is required.
• Enthusiastic and creative personality
• You love making people happy.

Compensation & Benefits

• Base salary, incentive pay program, plus excellent benefits package.
• Opportunities for advancement.
• Outstanding, award-winning work culture.
• Business casual dress code.
• Remote and Flexible work schedule available.

remote work