The Customer Service Representative is an essential part of NMI's Customer Service and Sales team. The primary goal of the Customer Service Representative is to consistently provide a high level of support and experience to the team in order to maintain clients, generate revenue, grow the client base, and grow the company.
Who you will be working with :
Our Customer Service team is the face of our clients to our customers, and we want their support experience to set new standards, just like our clients’ products do.
Our Customer Service team cares for customers by solving problems and scaling solutions, incubating new products and promotional packages, and sharing feedback with the rest of the office to influence company development.
Key Duties and Responsibilities :
- Manage and service existing customer relationships
- Answer all potential customers questions in a professional manner
- Always operate with the highest degree of urgency and care; remembering we are the face for our clients and the services they provide
- Be a problem solver find creative solutions to issues
- Provide expertise, support and hands-on assistance in all realms of the sales process, making sure customers receive the products that they want, when they want, how they want
- Highlight issues and identify opportunities by utilizing the tools provided within our company
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