Director of Operations - Commercial Property Management

Description

Before applying for this role, please read the following information about this opportunity found below.

Crystal View Capital / Osprey Management is a private equity real estate firm known for its vertical integration that specializes in the acquisition and management of value-add manufactured housing and self-storage assets.

Since its inception in 2014, the Firm has raised over $200 million in equity capital and currently has over $500 million in assets under management.

Our in-house management company is a leader in asset management, we have a tremendous amount of knowledge blending property management and service provisions to simplify everyday life.

Our team encompasses vision, talent, harmony, beliefs, and commitment. We have over 50 professionals in the corporate office dedicated to the in-house management of our 95+ assets.

The in-house asset management team also employs over 150 property level staff members at its property locations. Apply today to join one of the Nation’s most prolific real estate asset management firms.

Job Description / Position Purpose

We are seeking a Director of Operations to join our growing team. As the Director of Operations, you will be responsible for overseeing all aspects of property management operations, ensuring the efficient and effective management of our commercial properties.

You will play a pivotal role in driving operational excellence, optimizing processes, and delivering exceptional service to our clients and tenants.

The ideal candidate possesses a keen attention to detail, a passion for aiding others, and a demonstrated capacity to effectively oversee multiple tasks and procedures.

The Director of Operations must grasp the importance of urgency while maintaining the patience and acumen necessary to ensure consistent delivery of high-quality work.

We require a dependable, trustworthy individual with a work ethic that surpasses the norm and a drive to tackle new challenges with a strong sense of accountability for outcomes.

This Director of Operations position is based in Las Vegas but would require traveling and site visits to assigned properties or as new properties are acquired.

THIS NOT A WORK-FROM-HOME POSITION, THIS IS AN IN-PERSON ROLE IN OUR SUMMERLIN, NV OFFICE.

Director Of Operations Benefits

• Base salary $75,000+ (Depending on experience)
• Generous Monthly Bonus Opportunities
• $500 Employer contributed towards total Medical premium (available after 60 days)
• Opportunity to invest in Real Estate
• Dental, Vision and other supplementary benefits (available after 60 days)
• Holiday Pay
• Paid Time Off (PTO)
• Work / Home Life Balance
• Collaborative and supportive team environment

Director Of Operations Responsibilities

• Collaborate closely with the VP of Operations to develop and implement strategic plans to optimize property performance and enhance asset value.
• Provide regular and ad-hoc reports to the VP of Operations on departmental performance, key metrics, and operational challenges, offering insights and recommendations for improvement.
• Lead and mentor a team of regional asset managers, district managers, property managers, maintenance staff, and administrative personnel to achieve operational objectives.
• Ensure compliance with all relevant regulations, codes, and standards, maintaining a strong focus on health, safety, and environmental sustainability.
• Serve as a liaison between the Operations department and other functional areas within the organization, facilitating communication, coordination, and collaboration on cross-functional initiatives.
• Support the VP of Operations in identifying and implementing process improvements, best practices, and innovative solutions to enhance departmental effectiveness and drive continuous improvement.
• Lead mobile home sales teams to maximize occupancy, rates and rental income, while minimizing vacancies and delinquencies.
• Oversee budgeting, financial reporting, and forecasting for all managed properties, ensuring fiscal responsibility and accountability.
• Foster positive relationships with clients, tenants, vendors, and stakeholders through proactive communication and exceptional service delivery.
• Identify opportunities for process improvement, innovation, and technology adoption to enhance operational efficiency and effectiveness.
• Monitor market trends, competitive landscape, and industry best practices to inform strategic decision-making and drive continuous improvement.

Director Of Operations Qualifications

• Bachelor's degree or extensive work experience in business administration, real estate management, or a related field
• Minimum of 5 years of experience in commercial property management, with a proven track record of success in leadership roles
• Strong understanding of commercial real estate principles, leasing strategies, and financial analysis
• Strong familiarity with the self-storage and mobile home community sectors is highly recommended.
• Excellent communication, negotiation, and interpersonal skills, with the ability to build and maintain relationships at all levels
• Demonstrated leadership ability, with a track record of effectively leading and developing high-performing teams.
• Proven experience in strategic planning, budgeting, and financial management
• Knowledge of relevant regulations, codes, and standards governing commercial property management
• Proficiency in property management software, project / workflow management software and Microsoft Office suite

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