Patient Access Representative

Job Description

Job Description

Description :

The Patient Access Representative acts as a first point of contact to all customers. Organizes and facilitates clerical administrative duties of department.

Performs a variety of cross-functional clerical and patient support duties to include telephone, registration, scheduling administrative and / or data entry duties as they relate to department.

Responsible for patient chart maintenance and communication with physician’s offices as needed and requested. Duties listed below may vary depending on departmental needs or in some department areas may not be applicable at all.

Patient Access Representative I (Call Center)

1. Contacts / greets and communicates with customers. Responsible for answering telephone calls, retrieving, and responding to voicemail messages.

Directs all information to appropriate individual. Orients patients to the department with direction and instructions.

2. Performs a variety of scheduling tasks, not limited to scheduling patients for initial and follow up appointments. Tracks no-shows and documents in appropriate system.

3. Performs a variety of registration duties, not limited to providing patient with the initial registration information, creates and / or chooses appropriate electronic record, gathers signature (electronic or otherwise), medical authorization / referral coordinator and / or financial responsibility.

Completes daily data entry and scanning of patient registration information.

4. Ensures accuracy of patient demographics at every encounter and updates information as applicable.

5. Collects co-pays and payments required for procedures. Completes and submits daily deposits and / or billing as applicable.

6. In accordance with HIPPA, completes patient chart process and maintains with appropriate information. Communicates with applicable insurance carriers, hospital billing, and workman’s compensation for authorization updates.

7. Views email on a daily basis and provides supervisor with appropriate information and memorandums.

8. Other duties as assigned

Patient Access Representative II

1. Completed requirements for Patient Access Representative I (Call Center) as listed above

2. Completed requirements for Patient Access Representative I (Front Desk)

3. Understanding of multiple departments and floats to provide coverage as needed

4. Asist with training of new hires

Requirements :

General : Performance Expectations

1. Responsible works well independently as well as on a team, in a safe and appropriate manner. Demonstrates both problem-solving and problem-prevention skills in a timely manner.

2. Sensitive - displays sensitivity to the needs of patients, providers, and co-workers. Demonstrates good communications skills and empathy.

3. Timely - recognizes time as a patients’ most valuable resource and responds promptly to patients' and co-workers' needs.

Shows initiative and dependability.

4. Accurate - works carefully and precisely, with attention to detail.

5. Coordinated - organizes and delivers service in the proper order. Displays good organization skills and utilizes resources wisely.

6. Thorough - meets all the requirements of his / her position. Is able to evaluate and follow up on his / her services.

Required

• High school diploma or GED
• Exceptional customer service skills
• Strong ethical and moral character preferences
• Language skills adequate for high-level written, interpersonal, and telephone communications in American English
22 days ago