We’re looking for an enthusiastic, highly-motivated Customer Service Sales Representative to provide an excellent experience to our customers.
Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you!
Compensation :
$40,000 - $45,000 yearly
Responsibilities :
- Respond to customer inquiries, product and service questions, and customer complaints
- Ensure customer account information is up-to-date
- Work closely with the sales lead to stay up-to-date on service and product knowledge
- Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed
- Communicate frequent customer suggestions to the team to troubleshoot
- Provide thorough follow-ups to customer interactions, ensuring customer satisfaction
- Process customer policy change requests
- Handle all incoming claim calls from customers and follow up
- Complete Evidence of Insurance requests
- Return all phone messages promptly
- Share training and education knowledge and expertise with team members
- Thoroughly understand and follow all underwriting, rating, and compliance requirements
- Grow sales revenue by utilizing phone, email, and potential client lists
- Prospects for new business by following sales leads generated from referrals, networking, marketing, cold-calling, and lead databases
- Work independently and as part of a team
Qualifications :
- High school diploma, G.E.D. or equivalent
- Strong knowledge of customer interface and interaction
- Must possess exemplary interpersonal skills, communication skills, and active listening skills
- Professional phone etiquette
- Exceptional Business Writing and Editing Skills
- Works well with other employees and is a team player with a positive attitude
- Bilingual preferred but not necessary
About Company
Farmers is a leading provider of insurance solutions specializing in property and casualty coverage. With a commitment to exceptional service and comprehensive protection, we strive to meet the diverse needs of our clients with tailored insurance solutions.
We are seeking a dynamic individual to join our team to drive sales growth, ensure operational excellence, and uphold our high standards of customer service.
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