Licensing Specialist, Telemedicine - Remote

About the Role :

Under general supervision, the Telemedicine Licensing Specialist position will conduct daily operations and provide assistance to employed clinical providers in obtaining required medical licensure, CSR, and DEA to acquire and maintain hospital privileges.

In this role, you will be responsible for :

License Applications :

• Prepare detailed cover letters with step-by-step application instructions in order to inform telemedicine provider how to complete and return the application, including steps to acquire supporting documents as well as complete the application in its entirety
• Expedite licensure application process by creating urgency with provider via phone and email to collect relevant information in order to submit to the board and ultimately meet start date.
• Coordinate submission of all provider verifications required by state board by calling institutions listed in provider work and education history in order to expedite on-time submittal of verification information.
• Create urgency with institutions through making follow-up calls to expedite verification completion and submission to the state board
• Follow up with issuing state board to assess licensure status and expected completion date in order to communicate that information to production team and ultimately provider.
• Update team and healthcare providers via phone, notes and follow-ups on every step in the process to keep current status updates of licensure process
• Develop and maintain long-term working relationship with providers

Expirables :

• Run monthly expirables reports to identify those providers with upcoming expiring licenses and certifications.
• Notify and follow up with providers for expiring items
• Work with recruiter, credentialing, and staffing company to ensure renewal of expiring items

Data Entry :

Ensure all provider’s clinical information is accurately entered into CRM systems (SalesForce / MSOW) and record correctly reflects current working status with Sound Physicians / Echo Locum Tenens

Other Duties :

• Understand and follow Sound employment policy and procedure
• Other duties as assigned

Knowledge and Experience :

• Specialized knowledge of telemedicine credentialing requirements per multi-facility needs
• Previous experience with FCVS and FSMB knowledge
• Excellent organizational abilities
• Excellent written and oral communication skills
• Attention to detail and accuracy
• Client service oriented (both internal and external)
• Creative and persistent problem solver
• Able to handle confidential material in a reliable manner
• Strong interpersonal skills to handle sensitive situations and confidential information.
• Position continually requires demonstrated poise, tact, diplomacy, and good judgment.
• Ability to multi-task and prioritize workload in a fast-paced and high-volume environment
• High proficiency with Microsoft Office Suite, including Excel
• Experience using MSOW
• Must be self-motivated with the ability to complete projects independently within established timeframes
• Ability to communicate effectively with a variety of contacts, including outside attorneys, senior management, and business associates.

Education and Experience :

Education

• Minimum : High School education or equivalent
• Preferred : 4-year secondary degree

Experience

• Minimum : 2 years’ experience in the health services industry working for Medical Staff Office, Verification Service or Credentialing department including prior experience obtaining medical licenses nationwide
• Preferred : 4+ years’ experience in the health services industry working in Medical Staff Office, Verification Service, or Credentialing department, plus prior experience obtaining medical licenses

Other details :

• Indoor office environment
• No travel required
• Sitting at desk for up to eight hours (w / breaks)
• Working on computer for up to eight hours (w / breaks)

This job description reflects the present requirements of the position. As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment.