INFORMATION TECHNOLOGY SUPPORT SPECIALIST- FULL BENEFITS

Dear Technology Lover!

NOTE- Applications sent via LinkedIn will not be considered. Applications accepted via Email ONLY. Please read the description below in full and follow the instructions on this post in order to apply.

We're a small (but VERY efficient) 20-year-old MSP based in Arizona.

As a small company. we're VERY employee-focused, and believe that our team members are our MOST IMPORTANT ASSETT!

Here are some of the things you can expect from working with us :

• 100% honesty and transparency !
• Ongoing (monthly) manager review and feedback- you should never guess where you stand and what you, AND THE COMPANY, can do better!
• FULL BENEFITS- full match 401K, Amazing health insurance, Dental / vision, Adoption assistance and many other benefits.
• Paid certifications- we will pay for your courses, tests and allocate time during business hours to help you achieve your desired goals.
• Paid vacations- It's a hectic industry... So it's important to us that you are happy, healthy and have a work-life balance!
• Bonuses- when the company wins- you win!
• Raises- As we grow, we believe you should as well. We have to stay competitive as an employer to retain our awesome employees!
• Opportunities to grow- In our industry, we can't be on cruise control... We need to push our team members to stay ahead of the curve.

We will help you continually to sharpen your skills with a focus on your career aspirations.

Paid sick days- We understand life happens. We don't want you to feel that you have to drag yourself to work sick, if your body or brain tells you to relax...

Some of the of the responsibilities that your position will include are :

Helpdesk (mostly escalations, but some basic if needed), cyber security related tasks / audits, cloud hosting (HyperV, SonicWall, VPN), MS365 management and automation, BCDR (Axcient), networking (Unifi, Sonicwall), IT projects, Servers installation and maintenance (Windows only), scripts creation, testing new technology and other tasks related to IT.

IMPORTANT :

You must have AT LEAST 3 years of MSP experience, 100% clean background check, highly organized, technologically savvy and can work diligently with little to no supervision.

Several hiring steps will take place to verify the above requirements, including reference checking, employment verification, technical testing, background check and more.

Minimum technical level that you will need to be able to pass a test on :

• Explaining to a non-technical person what the cloud is
• Consulting a small business with BCDR solution you would recommend, and why
• Explaining what the differences are between traditional anti-virus, and XDR
• Creating a new Virtual Machine on a Hyper-V host, from an ISO file located on a different computer on the network.
• Explaining the differences and commonalities between SharePoint and OneDrive.
• Several other situational and technical questions.

MORE DETAILS :

• A PRE-EMPLOYMENT BACKGROUND CHECK is performed (at our expense). You must have 100% clean background check. Please do not apply if you don't have 100% clean background check.
• Personality is KEY for us. We are looking for an easy-going, yet professional, friendly and honest person.
• You will mostly be working from home. This means you must have a quiet work environment and no excessive background noise.
• You will be traveling to local clients in the valley as needed. You must have reliable car and a valid drivers' license
• FAST AND RELIABLE INTERNET SERVICE IS REQUIRED
• We evaluate / review employees monthly and provide consistent feedback
• We offer raises and bonuses according to performance, certifications, attitude and customers reviews twice / year.
• Your manager (our IT director) will create a roadmap for your KPI's and certifications track. We always push our team to earn certifications and additional knowledge - and we even allocate dedicated time for these activities during business hours !
• On-call rotation (after-hours) for a week at a time, once every 4-5 weeks. It's VERY rare that we get calls after-hours (average is only twice / year!).
• We're closed on major US holidays, and at the completion of the first 3 months of employment, you'll qualify for paid holidays.
• Work hours are Mon-Fri at 8 am till 5 : 30 pm (Arizona time zone)
• Every 6 to 8 weeks, you'll be working 1 / 2 day on a Saturday (project work / catch up work) and get 1 / 2 day off the week after
• Mandatory 1 hour lunch and additional breaks (as needed) throughout the day.
• Further details and information will be discussed with qualified candidates.

EXPERIENCE REQUIRED :

• REQUIRED : Relevant minimum 3 YEARS experience working for an MSP
• REQUIRED : Microsoft Azure AD / M365 experience
• Preferred : Cyber Security education / experience
• Preferred : DATTO PSA / RMM experience
• Preferred : Hyper-V experience

Other tools we use :

Barracuda DNS filter, AutoElevate, Cylance, Infocyte, IT Glue, SonicWall, Unifi, and more

HOW TO APPLY?

• Send an Email to [email protected] with this exact subject line : PHX L2 Application 2024
• MUST INCLUDE THE FOLLOWING in the Email :
• Attach your resume in a PDF format
• Include the name of the MSP(s) you worked at for at least 3 years total, that shows on your resume.
• Include a statement confirming that you have a 100% clean background with no criminal history.
• Include a statement confirming that you understand the business hours, the Saturday rotation and the standby schedule listed on this job post.
• No other information should be included on this initial Email except any desired salutation and / or signature.
• Please do NOT apply in any other method besides the above. Any applicants that will reach out to us via phone, social media or any other method other than the below instructions will automatically be disqualified!

Those who follow the above instructions, will be contacted within up to 3 business days, with further instructions.

What's the hiring process :

We conduct four interviews : 2x Technical interviews, Personality interview, and the last interview will be conducted with one or more of our engineers, so YOU can ask the needed questions from another employee, to make sure this position is one that YOU are interested in.

We're looking forward to having you join our family!