LINEN MANAGER - HOUSEKEEPING

Job Description

Job Description

Description :

POSITION SUMMARY : The Linen Manager is responsible for overseeing the entire linen operations, including managing team members, maintaining linen inventory, ordering, and ensuring delivery to the locker rooms.

This role involves monitoring quality, coordinating with suppliers, and providing leadership and direction to the linen team.

All duties are performed in accordance with departmental and property policies, practices, and procedures.

Top 5 Specific Job Functions :

Manage Linen Team Members :

Oversee and manage a team responsible for the sorting, distributing, and handling of linens. Provide clear direction, training, and support to ensure high performance and adherence to company standards.

Control and Maintain Linen Inventory :

Monitor and manage linen stock levels to ensure sufficient availability. Perform regular inventory counts, track linen usage, and forecast future needs to avoid shortages.

Count and Inspect Rejected Linen :

Manage the process of inspecting and counting rejected or damaged linens. Ensure appropriate actions are taken to repair or dispose of these items and maintain proper documentation.

Ensure Proper Delivery of Linen to Locker Rooms :

Coordinate timely and accurate delivery of linen to various locker rooms across the property. Maintain logs of deliveries and ensure all areas are fully stocked as needed.

Order Linen and Maintain Supplier Relations :

Manage the ordering of linen, working with suppliers to ensure timely delivery of new stock.

Other Specific Job Functions :

• Provide leadership and establish a positive work environment that promotes teamwork and high performance among team members.
• Ensure that linen operations adhere to property policies and department standards.
• Regularly perform quality checks on incoming linens to ensure they meet the property’s standards.
• Stay current on industry trends and technologies related to linen management.
• Ensure compliance with safety regulations, including OSHA guidelines related to chemical handling and injury prevention.
• Track and manage linen costs in line with the department’s budget and financial goals.
• Train team members on proper linen handling and safety procedures.
• Conduct regular performance reviews and provide constructive feedback to team members.
• Coordinate room assignments for Guest Room Attendants to optimize workload distribution and service.
• Address and resolve guest complaints promptly and professionally to ensure satisfaction.
• Solve operational and guest service problems efficiently with practical, service-oriented solutions.
• Maintain effective communication with vendors and internal departments to support seamless operations.

This job description in no way states or implies that these are the only duties to be performed by the employee in this position.

It is not intended to give all the details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

Requirements :

EDUCATION and / or EXPERIENCE :

Required :

• At least 2 years of previous management or supervisory experience, preferably in housekeeping or linen services.
• Experience in managing a team and providing effective leadership.
• Ability to manage inventory, monitor costs, and place orders as necessary.
• Strong communication and interpersonal skills.
• Working knowledge of safety standards and OSHA regulations.
• Proficiency in computer systems and Microsoft Office (Excel, Word, Outlook).

Preferred :

• Previous experience in a hotel, casino, or resort environment managing linen services.
• Knowledge of union contracts related to linen services.
• Bilingual ability.

SUPERVISORY RESPONSIBILITIES :

• Guest Room Attendants
• Utility Housekeeping Porters
• Housekeeping Team Members involved in linen handling

PHYSICAL REQUIREMENTS :

• Must be able to lift 50 lbs.
• Must be able to stand / walk for long periods.

WORK CONDITIONS :

Primarily indoor work, with exposure to environmental factors like noise, dust, and cigarette smoke.

Plaza is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Plaza will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.