Regional Support Specialist

National Corporate Housing is a growing company looking for an experienced individual in the corporate housing industry to support a multi-market Region.

The role will encompass account management, guest experience and vendor relations. The ideal candidate will have a proven record of customer service excellence and problem-solving skills working with both internal and external customers in a service-based environment.

National Corporate Housing is a multi-brand, global leader in providing temporary housing program management for global business travel and corporate relocations.

National is one of the largest providers of temporary housing around the globe. Responsibilities :

• Audit property and guest ledgers as needed with assigned markets to ensure proper billing and payments.
• Assist markets with posting payments to vendor, initiating electronic payments, and expediting payment when needed.
• Audit general ledgers and market invoices for approval.
• Execute property leases from initiation to completion / renewal in timely manner.
• Communicate with properties to obtain renewals offers as needed.
• Deliver notice to vacates to market properties in a timely manner.
• Build strong partnership / relationships with properties.
• Evaluate, identify, and communicate opportunities, issues, and trends to make improvements impacting Region efficiency and guest experience.
• Perform other duties necessary to support the market and guests.
• Audit information in management software for accuracy in relation to sales and service.
• Management of office / promotional supplies for markets.
• Assistance with regional motivation contests.
• Managing meeting agendas for region.
• Run L10 Meetings and take notes
• Manage office leases and expirations with General Counsel and VP of Accounting
• Special projects as assigned to support markets / region.

Requirements :

• Proven ability to multitask and be flexible with various duties.
• Strong administrative skills and attention to detail
• Ability to communicate clearly and concisely both vocally and in writing.
• Outstanding customer service and problem resolution skills
• Excellent organizational skills
• Experienced with reservation systems / strong data entry skills.
• Ability to operate general office equipment.
• 1-3 years hospitality or hotel customer service experience
• High School diploma or equivalent

All employees are expected to have knowledge of National’s business units and established procedures and compliance rules pertinent to their positions. Benefits :

Competitive Compensation

$51,100 - $56,900 annual salary

• Medical, dental, and vision insurance options
• 401k plan with discretionary match
• Company paid life insurance, short term disability, and long term disability
• Supplemental life insurance, critical illness, accident, and identity theft protection
• One-of-a-kind culture dedicated to Diversity, Equity, and Inclusion
• Inclusive Awards and Recognition Program
• Vacation, sick, and floating holidays
• Paid time off
• Paid volunteer time
• Wellness program
• Complimentary use of corporate apartments for vacation or travel (when available)
• National is a drug & alcohol-free workplace. Please note that we conduct a background check and 5 panel drug screen at the time of offer.

Fair Labor Standards Act (FLSA) : Exempt Will not provide assistance with relocation costs National Corporate Housing is an equal opportunity employer.

Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status