Sr. IT Specialist (Support)

The Senior IT Support Specialist serves as a top-tier technical expert within our IT support team. In this advanced role, you’ll handle the most challenging technical issues, lead technology projects, and mentor junior colleagues—all while ensuring the reliability and efficiency of our IT systems across the organization. This is a hands-on leadership role, ideal for an IT professional who thrives in problem-solving, collaboration, and process improvement.

Key Responsibilities

• Expert Troubleshooting & Escalation – Resolve high-complexity issues across systems, networks, and devices; conduct root cause analysis and implement lasting solutions.
• Technical Leadership & Mentoring – Provide training, documentation, and guidance to colleagues; lead knowledge-sharing sessions.
• Project Leadership – Plan and execute deployments of new technology, manage project teams, and ensure successful rollouts.
• System Administration & Optimization – Monitor performance, optimize configurations, and administer centralized systems (e.g., Office 365, security platforms).
• Vendor Coordination – Collaborate with external vendors for advanced troubleshooting, warranty claims, and solution evaluations.
• Continuous Improvement – Suggest and implement improvements to IT processes, policies, and security practices.

Required Qualifications

Preferred Qualifications

Benefits

This position description is not intended to be and should not be construed as an all-inclusive list of responsibilities, skills, or working conditions associated with this position. While this description is intended to accurately reflect the position's activities and requirements, New Horizon Academy reserves the right to modify, add, or remove duties as necessary or desired. E.O.E.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.