Director, Premium Sales & Services

Oak View Group :

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry.

Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary :

The Director of Premium Sales & Services will ensure the sales department meets all individual and departmental sales goals.

This position is responsible for overseeing and training department staff, as well as actively taking a leading role in the sales process.

This job will pay a salary of $90,000 - $100,000 plus bonus.

Benefits for FT roles : Benefits : Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).

This position will remain open until December 31, 2024

About the Venue :

The HottestTEAMThe AHL Coachella Valley Firebirds are owned jointly by Oak View Group and the Seattle Kraken ownership group.

The Firebirds are the affiliate of the Seattle Kraken. The Firebirds finished both their inaugural 2022-23 season and 2023-24 season as the Western Conference Champions and play their home games at Acrisure Arena.

Learn more at (url removed)

ABOUTAcrisure ArenaAmerica’s hottest music festival destination finally has the world-class arena it deserves. Now open, the brand new Acrisure Arena provides the greater Palm Springs area of Southern California with a premiere 11,000+ capacity venue hosting the biggest artists and acts on the planet.

We are #TheCoolestSpot in the desert, designed specifically for hockey and acoustically designed for concerts, Acrisure Arena provides top-tier hospitality, artist amenities, and all of the benefits of a modern music and sports venue to the Coachella Valley.

Responsibilities :

Prospect and sell hospitality suites and club seats (long term and single event)

Manage and coordinate all aspects of the facilities current contractual suite owners

Develop and implement all aspects of the sales plan

Select, train, motivate, evaluate and manage sales department personnel

Track and manage daily, weekly, monthly sales reports

Participate in the development and administration of the annual budget

Perform other duties and responsibilities as assigned

Qualifications :

Bachelor’s degree or better from an accredited college or university, preferably in Marketing, Business or a related field

Minimum of 6 plus years of prior sales experience, preferably in Sports & Entertainment

Minimum of 4 plus years in a Leadership / Supervisroy Role

Excellent written and oral communication skills required

Strong focus on customer services and hospitality

Knowledge of ticketing software preferred

Proficient in the use of Microsoft Office, Photoshop, and Sales Force preferred

Team player who is a creative and proactive problem solver

Must be able to work flexible hours including nights, weekends and holidays in addition to normal business hours as required

Intellectual / Social, Physical Demands and Work Environment :

The intellectual / social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual / Social demands :

While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits.

Position requires constant attention to precise details and accuracy of specified standards including : following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time.

Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame.

This position also requires constant use of interpersonal skills including : ability to direct / motivate / inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

Physical demands :

• While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc;
• occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the arena and event sites before, during and after events to service clients and supervise staff;

constantly communicates via telephone, email and in-person with others to exchange accurate information. Employee may occasionally lift and / or move up to 50 pounds.

As business or emergency situations require, employee may sporadically assist in lift / move 100 lbs.

Work environment :

The duties of this position are performed indoors and occasionally outdoors in the weather conditions prevalent at the time.

The noise level in the work environments is usually moderate to loud during events and minimal during non-even times.

Strengthened by our Differences. United to Make a Difference :

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it.

We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence.

Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer :

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ( protected class ) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.