About Us :
Singnala, a vibrant and innovative call center, was founded with the mission to revolutionize the call center experience by prioritizing genuine human connections over robotic interactions.
Our team is dedicated to creating memorable customer experiences through a blend of personal engagement, cutting-edge technology, and a fun, lively work environment.
Singnala is looking for dedicated Call Center Representatives to handle customer inquiries, provide support, and ensure a positive customer experience.
This role involves managing inbound and outbound calls, resolving issues, and maintaining accurate records.
Responsibilities :
- Answer incoming customer calls and provide accurate information about products or services
- Follow call scripts and guidelines to handle customer inquiries and provide appropriate solutions
- Identify and escalate priority issues to the relevant department for further assistance
- Maintain a high level of professionalism and empathy when interacting with customers
- Record and update customer information, transactions, and inquiries in the database
- Respond to customer emails, live chats, or social media messages, ensuring timely and thorough resolutions
Qualifications :
- High school diploma or equivalent; college degree preferred
- Proficient in using computer systems and knowledge of relevant software applications
- Excellent verbal and written communication skills
- Strong problem-solving and decision-making abilities
- Ability to work independently as well as collaboratively within a team
- Exceptional time management and organizational skills
Benefits :
- Competitive salary range : $17.50 - $26.00 per hour
- Health, dental, and vision insurance
- Paid time off and holidays
- Retirement plan with company match
- Ongoing training and career development opportunities
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