Chief of Staff

Chief Of Staff

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

The Chief Of Staff role will be a critical partner to support leadership, responsible for driving strategic planning, operational excellence, and data-driven decision-making to accelerate the growth and success of our support organization. This role requires a leader who can seamlessly blend strategy with execution, build robust processes, and foster strong cross-functional collaboration across product, engineering, sales, marketing, finance, and customer success to drive product adoption and growth.

Turn strategy into coordinated execution across Support, Product, Engineering, Success, Sales, and Finance. Keep the rhythm of business tight, the story clear, and the priorities stable. Partner closely with the VP of Operations, who owns day-to-day delivery, workforce management, and operational outcomes.

This is not the VP of Operations, a program manager running the queues, or an executive assistant. This is an executive operator who aligns priorities, drives follow-through, raises clarity, and keeps the system honest.

Responsibilities

Strategic Planning & Execution :

• Partner with Product Leadership to define and operationalize the multi-year strategy for the Application Performance group.
• Identify, scope, and drive critical strategic cross functional initiatives and special projects to accelerate growth.

Business Performance & Insights :

Operational Excellence & Process Improvement :

Cross-Functional Collaboration & Alignment :

Executive operating cadence :

Strategic planning and alignment :

Cross-functional coordination :

Business reviews and communications :

Hiring, org health, and enablement :

Special projects :

How You Will Partner With The VP Of Operations

What Success Looks Like

30 days :

60 days :

90 days :

Desirable Skills, Knowledge, and Experience :

Salary will be discussed with the Recruiter during the interview process.

This role is eligible to participate in Cloudflare's equity plan.

Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits :