Collections Specialist
Accounting Department Fort Wayne, Indiana
Essential Job Functions
- Perform collection activities in order to meet current goals and metrics
- Customer Service Representative for open accounts receivable
- Review rejected invoices for validity
- Forward rejected invoices on to the appropriate parties for resolution
- Verify payment status of outstanding invoices
- Document interaction with customers
- Identify collection problems and recommend corrective action for slow / poor paying customers
- Make collection calls
- Prepare and maintain demand letters
- Resend invoices and customer statements of account as needed or requested
- Review cash application report for discrepancies
- Review unapplied and cash on hold reports and apply appropriately
- Notify CSR's when they have customers over credit limit
- Work with CSR's, Brokers and Customers to bring them within approved credit limits
- Work with sales representatives to improve collections and customer knowledge of credit, billing and collection policy
- Perform other special projects and duties as assigned
MINIMUM QUALIFICATIONS :
- One year of collections / accounts receivable experience is required
- College Degree a plus
- Experience in the transportation industry is preferred
- Must have excellent communication skills, both verbal and written, with the ability to effectively interface with customers and internal personnel
- Must be able to multi-task and work in a fast paced environment
- Proficiency with software programs such as MS products, Excel, Outlook and Lotus Notes is preferred
- Must be a team player with high energy, strong organizational and problem solving skills
- Must be able to work with minimal supervision
Somos un empleador con igualdad de oportunidades y todos los candidatos calificados recibirán consideración por el empleo sin distinción de raza, color, religión, sexo, origen nacional, estado de discapacidad, estado de veterano protegido o cualquier otra característica protegida por la ley.
Mobile Collections Specialist
Additional benefits for Mobile Collections Specialists include mileage reimbursement, $50 monthly cell phone reimbursement, and an incentive bonus of $100 for emergency collection requests fulfilled outside of IN DCS business hours. We are seeking a self-motivated Mobile Collection Specialist to joi...
Collections Specialist I
Work with sales representatives to improve collections and customer knowledge of credit, billing and collection policy. One year of collections/accounts receivable experience is required. ...
Collections Specialist
The Collections Specialist is also responsible for reporting updates to management on customer account status & outstanding issues. Or 2 years of education and certifications in collections. Experience using accounting software such as Microsoft Dynamics 365 (D365) and Salesforce for collections and...
Collections / AR Specialist
Accounts Receivables / Collections Specialist. The Collections Specialist to join their growing team. Responsibilities of the Accounts Receivables / Collections Specialist role:. Preferred Qualifications for the Accounts Receivables / Collections Specialist role:. ...
Collections Specialist
The Collections Specialist is also responsible for reporting updates to management on customer account status & outstanding issues. Or 2 years of education and certifications in collections. Experience using accounting software such as Microsoft Dynamics 365 (D365) and Salesforce for collections and...
AR / Collections Specialist
Accounts Receivables / Collections Specialist. The Collections Specialist to join their growing team. Responsibilities of the Accounts Receivables / Collections Specialist role:. Preferred Qualifications for the Accounts Receivables / Collections Specialist role:. ...
Customer Service Representative (CSR) – Remote
As a Customer Service Representative, you’ll be answering calls on behalf of a client that provides payroll services for people who are in self-directed Medicaid programs. Become a Customer Service Representative, work from home, and set your own schedule while helping others!. To be a Custome...
Customer Service Representative
Customer Service Representative. Accurately process customer orders and order modifications received from customers or sales representatives, ensuring timely entry and follow-through. Address and resolve customer inquiries and complaints, coordinating with internal teams to enhance overall customer ...
Business Intelligence Analyst
Creates the data visualizations needed to deliver key conclusions for comprehensive business recommendations and performance tracking to key stakeholders in the credit union. Serves as a point of contact to employees as it relates to reporting and displaying credit union data. ...
Customer Service Representative
The successful candidate will be responsible for processing customer applications, maintaining accurate customer records, resolving customer inquiries, and monitoring customer accounts. We are looking for a Customer Service Representative to join our team located in FORT WAYNE, Indiana. This role is...