Associate Director, Service & Digital Design

Associate Director, Service & Digital Design

Job no : 0063667

Scroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect.

Location : Parkville

Role type : Full-time, Continuing

Department : Operational Performance Group

Salary : SM1 competitive salary plus 17% super

About the Role

The Associate Director of Service and Digital Design plays a pivotal role within the Operational Performance Group, leading the Service and Digital Design function to enhance the effectiveness and efficiency of University services.

Reporting to the Director, Digital, Design & Service Experience, this role focuses on co-designing better everyday experiences for students and staff, driving continuous improvement, and contributing to the University's strategic ambitions through multidisciplinary collaboration and team leadership.

Your responsibilities will include :

• Actively manage relationships to influence and direct others to ensure that service and digital design initiatives are delivered collaboratively, respond to student, staff and stakeholder needs, and can be effectively transitioned to operations.
• Strategic leadership and influence in driving an uplift in the maturity and impact of service and digital design practices across the University.
• Direct the Service Design Manager and Digital Design Manager (and their project teams and work) in an agile matrix environment to draw on the skills, knowledge and expertise necessary for the successful execution of their role.

Who we are looking for

The ideal candidate will excel in building and managing relationships within a complex matrix structure, using strong people management skills to mentor and coach staff.

They will possess exceptional communication abilities and a keen ability to interpret and utilise quantitative and qualitative data, effectively engaging with senior stakeholders and contributing to informed decision-making.

You will also have :

• Post graduate qualifications in a relevant discipline and / or equivalent mix of education and relevant work experience.
• Extensive experience in leadership in the practice of Service and Digital Design (at least five years) in complex organisation / contexts.
• Expert ability in applying service and digital design methodologies to solve complex business problems aligned to the priority areas as defined by our strategic, operational and stakeholder needs.

This role requires the successful candidate to undergo and maintain an up-to-date Working with Children Check. This is essential to guarantee a secure environment for all individuals at the University.

In the case the selected candidate doesn't have a valid Working with Children Check, they will be able to apply for the WWCC as part of the initial onboarding procedures.

Please note : Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.

Your new team Operational Performance Group

The Operational Performance Group delivers functions that facilitate the design, evaluation, and improvement of services across the University, and business partnering services to Chancellery.

• The OPG brings together a range of cognate business functions and expertise such as : data governance, management, and analytics;
• business transformation and decision support; operational and service improvement, service design, experience, culture, and capabilities;

digital operations; and business continuity planning.

Join Us!

If you feel this role is right for you, please apply with the following documents :

• Resume
• Cover Letter outlining your interest and experience

Please note that you are not required to respond to the selection criteria in the Position Description.

Please ensure that you apply through the Apply Now button at the bottom of this advertisement. However, if you have any questions regarding the recruitment process, please feel free to contact Fahim Farzad via email at hr-careers@unimelb.

edu.au, ensuring that you include the Position Number and the Job Title as the subject. Please do not share your application to this email address.

If you have any particular questions regarding the job please follow the contact details listed on the Position Description.

Advertised : 03 Sep 2024 12 : 05 AM AUS Eastern Standard Time

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