On-Call Guest Room Attendant

Location : Los Angeles Hotel

Los Angeles Hotel

From sunny beaches to world-class entertainment, the city of Los Angeles is a great place to live, work and play. The four-diamond Omni Los Angeles Hotel is located in downtown’s cultural district.

The hotel is adjacent to the Walt Disney Concert Hall, Dorothy Chandler Pavilion, MOCA and numerous other entertainment destinations.

Currently ranked #1 by Trip Advisor for Best Downtown Hotels in Los Angeles, the Omni Los Angeles strives to provide the highest quality product and customer service to each and every guest.

Omni Hotels & Resorts believes in The Power of One, the practice of empowering every associate to do their best to ensure our guests feel comfortable and appreciated.

This philosophy is the reason why the Omni Los Angeles has been so successful in customer satisfaction throughout the years.

It is our mission to inspire and reward our associates, and we are committed to being the employer of choice in the hospitality industry.

If you are a friendly, motivated individual, with a passion to serve others, the Omni Los Angeles Hotel may be your perfect match.

Job Description :

This position is responsible for maintaining a high standard of cleanliness in each guest room. Guest Room Attendants refresh rooms for guests who are continuing their stay, as well as, thoroughly clean rooms of guests who have checked out in preparation for the next guest checking in.

Responsibilities :

ESSENTIAL JOB FUNCTIONS :

Thoroughly clean guest rooms including making beds, cleaning bathrooms, vacuuming, and dusting.

Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, doors, curtains, fixtures, bathtub, and floor.

Inspect and clean grout and mildew build up using appropriate chemicals.

Clean guest rooms as assigned and as priority.

Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and Hotel requirements.

Dust, polish furniture, remove grease and smears from pictures, frames, mirrors, telephones, under glass surfaces, lamps, window ledges, doors, door handles, between connecting doors, AC unit thermostat, AC vents, grids, baseboards, ledges, edge vacuuming, walls, behind nightstand, headboards, closet, and Check under bed(s), chairs and sofa for debris and remove if present.

Transport cart with cleaning supplies, amenities, and linens to assigned guest room, position securely, and ensure to remove all soil linen and trash from cart at the end of shift.

Empty trash containers and clean trash liners.

Remove all dirty terry cloth and replace with clean par to designated layout including duvet according to OMNI standards.

Replace facial, toilet tissue and bathroom amenities in correct amount and location.

Replace soiled / damaged bathrobes and bathrobe card.

Ensure correct amount and placement of hangers, blanket bag : extra blanket / pillow and luggage rack.

Replace laundry bags and slips.

Realign furniture to floor plan.

Open all drawers / doors in checkout rooms and remove items left by guests. Dust inside.

Inspect the condition of all furniture for tears, rips, or stains; report any damage to the housekeeping office and through Synergy Voice.

Remove all dust, debris and foreign particles from upholstered furniture including crevices and under cushions.

Strip rooms.

Remove dust and debris on television, clock radio, remote control, clean dust from coffee maker and cover, replace coffee amenities, and cups according to Omni Standards.

Set correct time on clock, correct TV channel.

Clean all lamps and light switches, check for proper working order.

Empty liquid from ice bucket, sanitize and place liner.

Remove dust, smudges and spills from refrigerator and microwave; ensure it is plugged in and securely locked.

Remove dust on drapes and realign to correct position daily.

Stock and replace guest water.

Ensure all electrical cords are properly plugged in and neatly wrapped and secure.

Ensure all in-room amenities are in working order, replaced and placed according to Omni SOP.

Inspect condition of amenities in desk, drawers, and guest service directory; replace designated amounts at proper locations within the room.

Inspect the condition of planters and plants; remove debris.

Remove dust, dirt, marks, and fingerprints from entrance door(s).

Ensure presence of fire safety, no smoking signs, conserve card, any literature in the room and DND sign. Inspect condition and replace as needed.

Set thermostat to assigned degrees.

Vacuum carpet in guest room.

Spray room with deodorizer.

Inspect and replace iron, ironing board, safe and luggage rack.

Update status of rooms cleaned via phone system and on assignment sheet. Call in to Housekeeping coordinator to ensure room status has been updated correctly.

Empty vacuum bag and wipe vacuum clean.

Ensure security of any assigned room keys and rooming list.

Handle guest complaints ensuring guest satisfaction.

Report any damage to the Housekeeping Office.

Test and ensure all equipment is in working order such as clocks, lights, light switches, outlets, telephones, TV, remote, and refrigerator.

Report any maintenance problems to Engineering using Voice Synergy system.

Turn over any lost and found items from guest rooms including anything in safe deposit box to the Security Office.

Replace flowers whenever necessary, especially bud vases.

Verify room status on AM report (discrepancy report), report discrepant rooms, prioritize, and update status of check-out rooms, check vacant rooms and update throughout the shift.

Maintain knowledge of : All Hotel services / features and hours of operation.

All guest room layouts, bed types, decor, appointments, amenities, locations, numbers / names.

Housekeeping services available to guests.

Maintain complete knowledge and comply with all Hotel and departmental policies and procedures.

Load and unload cart, responsible for keeping cart clean, neat, and orderly always during shift.

Report all assigned rooms not requiring service or displaying a DND sign to the Housekeeping Office, clean substituted room, turndown, and other projects allocated in a reasonable time.

Turndown : Empty trash containers.

Remove all dirty terry and replace with clean par to designated layout.

Replace soiled bed sheets and make up bed, turndown bed to hotel standards.

Place specified items in designated locations (turndown amenity / cards, doorknob menu, bathrobe with card, TV remote control).

Set the TV to the designated station and volume.

Refresh ice bucket, tray, and glasses.

Close drapes / shutters.

Set lighting and thermostat to designated levels.

Organize guest belongings such as clothes, shoes, luggage, etc.

Other Duties as assigned

Qualifications : Qualifications :

Qualifications : Essential :

Essential :

Must be able to work in a fast-paced environment.

Ability to satisfactorily communicate in English with guests, co-workers, and management to their understanding.

Strong attention to detail

Strong customer service skills

Ability and willingness to work a varied schedule which includes working on weekends and holidays Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness, and work with a minimum of supervision.

Desirable :

At least one year of experience in housekeeping is strongly preferred.