ITSM Application Developer

JetBlue Airways Corporation : ITSM Application Developer - Long Island City, NYDUTIES :

• Work closely with business and functional analysts, peers, application analysts, IT Service Management and the Senior Engineer Configuration and Asset to assess specific requirements and match them to available technical solutions in ServiceNow.
• Maintain a thorough understanding of ServiceNow best practices and Web Development fundamentals while developing or configuring workflows, forms and integrations.
• Administer, configure and develop capabilities to configure the ServiceNow platform to align with IT Service Management policy, process and procedures.
• Develop and configure applications using ServiceNow, and JavaScript technology.
• Build Workflows and write automated scripts.
• Design, Develop and Implement ServiceNow customization including, but not limited to : core setup, workflow administration, reporting, data imports, custom scripting, and third-party software integrations
• Develop and configuring the ServiceNow platform user interface, screen elements, workflows, mobile interfaces, plugins and branding.
• Translate business requirements into technical requirements and then build / configure solutions to address the business requirements.
• Integrate with identified monitoring and Discovery tools for population of the CMDB and proactive Incident prevention / reporting.
• Configure and maintain application security across all modules and interfaces.
• Configure and implement ServiceNow scripts in the form of business rules, client scripts, UI actions and UI policies.
• Identify and Troubleshoot Issues in ServiceNow and recommend solutions keeping the long-term usability perspective.
• Assist with identifying and implementing orchestration for IT automation.
• Create and maintain design specifications, architectural diagrams, and process diagrams supporting and communicating changes to ServiceNow platform applications.
• Maintain pace with ServiceNow versioning and new features.
• Perform upgrades and customizations of ServiceNow platform applications based on guidance from project manager, architects, ITSM manager and customers.
• Develop training materials and provide end-user or IT technician training on using ServiceNow.
• Maintain a sound understanding of the ServiceNow Architecture and design methodologies.
• Execute all phases of the software development life cycle.
• Develop, build, test, deploy and update alerts and notifications using e-mail and other messaging capabilities within the platform.
• Provide on-call support for ServiceNow as needed.
• Explain technology issues and work progress to both technical and nontechnical staff.
• Work as part of a team
• Other ITSM duties as assigned.REQUIREMENTS : Bachelor's degree, or foreign equivalent, in Computer Science, Computer Engineering, or in a closely related technical field and 4 years of development experience on the ServiceNow Platform, including creation and / or customization of the core applications such as Asset, Configuration, Incident, Change, Service Request, Service catalog, etc.

OR Master’s degree, or foreign equivalent, in Computer Science, Computer Engineering, or in a closely related technical field and 1 year of development experience on the ServiceNow Platform, including creation and / or customization of the core applications such as Asset, Configuration, Incident, Change, Service Request, Service catalog, etc.Other required experience :

• 1 year of experience developing ServiceNow APIs, ServiceNow Workflows, UI Pages, UI Macros, Business Scripts, Client Scripts, UI Scripts, UI Actions, UI Policies, Script Includes, and Security Rules
• 1 year of experience with JavaScript, CSS and Web Services technologies (REST, JSON, SOAP, HTTP, SSL and XML)
• 1 year of experience with ServiceNow’s cloud-based SaaS modelMust pass a ten (10) year background check and pre-employment drug testTelework : Hybrid position;

part-time telecommuting authorizedSALARY : $113,714-$125,900 / YearLOCATION : 27-01 Queens Plaza North, Long Island City, NY, 11101.

Hybrid position; part-time telecommuting authorized.TO APPLY : Email resume to talentacquisitionsupport@jetblue.com. Reference JB120.

Minimum Salary : 113714 Maximum Salary : 125900 Salary Unit : Yearly