A company is looking for a Manager, Customer Support to lead and mentor their phone support team.Key ResponsibilitiesManage a team of 8-10 customer support experts to meet KPIs and provide coachingHandle escalations and resolve complex customer inquiries to ensure a positive experienceCreate weekly reports on team performance and communicate updates with senior leadershipRequired Qualifications3+ years of experience managing customer support teams of 6+ individualsExperience managing a team of phone support agentsProven record of driving results and improving customer experienceExperience in addressing operational and people management challenges
Senior Manager Customer Support
Key Responsibilities:Lead a team of Supervisors and front-line agents across multiple customer support channelsAct as a communication bridge between the business and customers, sharing insights and informationOptimize production and quality by utilizing analytics and creating positive changes for ag...
Customer Systems Support Manager
A company is looking for a Manager - Customer Systems Support Call Center. ...
Customer Support Manager
A company is looking for a Manager, Customer Support to lead and mentor their phone support team. ...
Creative Technical Support Specialist
A company is looking for a Creative Technical Support Specialist to support omni-channel advertising campaigns through technical expertise in digital advertising technologies. ...
Account Manager-Detroit East-Ophthalmics
Sun Ophthalmics is committed to building a world class commercial team of passionate, ethical, and credible professionals that are committed to winning the right way and are accountable to their assigned objectives. GENERAL RESPONSIBILITIES/DECISION MAKING AUTHORITY:Reports directly to the Regional ...
Assistant Operations Manager - Internal Only
The AOM is the operational liaison for special projects and leads day-to-day operations in the absence of the Operations Manager. Share management responsibilities and coordinate with the Operations Manager, to develop and communicate priorities, plans, resourcing, and timelines Support operations t...
Project Manager
The role of Agile project manager is crucial for companies to avoid the risk of absolute project failure through careful sprint planning and organization. Agile project manager responsibilities include:. Below is a job description template built specifically for the role of Agile project manager. Pl...
Project Manager
The Project Manager is responsible for ensuring the timely and costly completion of building consulting projects by overseeing all phases. The incumbent will accurately evaluate damaged structures and compile a scope of repair, as well as cost projections. Organize and manage project teams and team ...
Preschool Food Manager and Staff Support
The Learning Experience seeks a dedicated and enthusiastic Preschool Food Manager and Staff Support to join our team as an ambassador of happiness. As a Preschool Food Manager and Staff Support with us, you'll play a key role in making a difference in the lives of children, their families, and c...
Customer Service/account Manager Representative
We are currently seeking for a CSR/ Account Manager to add to our team to continue our rapid growth. As a member of the RoadEx Team, you will work with multiple carriers and customers. Address customer inquiries regarding their insurance coverages. Prior insurance industry experience helpful but not...