Job Description
Job Description
Responsibilities include serving as the Housing program's first point of contact and coordinating the admissions process from the initial request for admission to the final authorization.
They also include screening potential clients, answering phone calls, tracking housing availability, and documenting in compliance with Volunteers of America Delaware Valley procedures and funding source requirements.
Scope of Duties :
- Disseminate information regarding services provided by the agency to the community.
- Coordinate comprehensive intake assessment procedures on all engagements.
- Communicates special needs and represents client's interests to program staff.
- Network with other community agencies to develop resources for clients.
- Monitor and document client progress according to funding source standards and / or operational requirements in real time.
- Fulfill obligations of training agreements entered into for core curriculum programs.
- Develop appropriate discharge plans for all assigned clients per contractual requirements, policies, and procedures.
- Complete necessary reports and case-related paperwork in a timely fashion.
- Provide practical assistance for clients through mentoring, advocacy, coordination, individualized support, problem-solving, and direct assistance in obtaining housing.
- Assist in maintaining communication between all staff members and clients.
- Work with IMPACT teams, case managers, social service agencies, and community partners to identify and resolve barriers to obtaining and maintaining housing.
- Coordinate efforts with Counties and all other organizations working toward permanent placement of homeless individuals and / or families.
- Interact (verbally and non-verbally) with all clients, staff, and community members professionally with respect and courtesy.
- Maintain client and staff confidentiality in compliance with administrative policies and procedures.
- Attend and participate in regularly scheduled staff meetings, supervisory conferences, training sessions, and meetings as required.
- Complete other duties as assigned.
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