Manager, Commerce Campaign Operations

Undertone sits at the intersection of creative, data, and distribution, delivering award-winning creative experiences for the world’s leading brands.

Through our synchronized digital branding solution, we deliver cohesive stories that reach consumers across the most important touchpoints, screens, and platforms.

We eliminate fragmentation and ensure brand messaging is synchronized and perfectly aligned with campaign KPIs always with beautiful creative and in brand-safe environments.

Undertone sits at the intersection of creative, data, AI and distribution, delivering award-winning and engaging creative experiences for the world’s leading Retailers and brands.

Through our dynamic, AI driven ad solutions, we deliver cohesive stories that reach consumers across the most important touchpoints, screens, and platforms.

We eliminate fragmentation and waste, ensuring brand and promotional messaging is relevant and personalized in order to drive client performance goals and incremental results.

Position Overview :

As Manager, Commerce Campaign Operations at Undertone, you will lead strategic data-driven initiatives, drive actionable insights on campaign management, and advise on internal platform capabilities.

Externally, this role will work directly with clients, where needed, to drive campaign success and ultimately outstanding performance for our clients.

campaigns. Internally, this position will collaborate with various stakeholder groups (Client Services, Product, Data Science, Partnerships, & Sales) to evolve internal processes designed to maximize client satisfaction.

Responsibilities include :

• Oversee all commerce-related operational efforts to ensure the performance of campaign spend and client KPIs.
• Analyze performance to extract insights from internal and external reporting, enhancing decision-making and optimization efforts.
• Proactively identify optimization recommendations based on data-driven insights and established best practices.
• Provide high-level oversight of internal platform use and make proactive recommendations on pacing and performance to avoid pitfalls, drive campaign success, and ensure client satisfaction.
• Continuously assess and provide recommendations to our Product Team on our platform tech.
• Manage troubleshooting and escalation process for issues causing budget under-delivery and missed KPI performance.
• Develop and implement strategic plans and processes to increase efficiency and operational effectiveness.
• Act as leader and mentor across the Campaign Success team, helping to develop clear processes to meet our Commerce related performance metrics.
• Work synchronously with Client Success and Measurement Team to offer suggestions and advice on building out thoughtful campaigns based on each campaign's unique KPIs.

Requirements :

• Bachelor’s degree in engineering, Mathematics, Economics, Finance, Physics, Statistics, Computer Science, Business, or related field.
• 4+ years’ experience in programmatic campaign management and exposure using DSPs, with a focus on Performance campaigns
• Familiarity working with advertising agencies and direct clients, with experience communicating with clients.
• Excellent communication and interpersonal skills, with the ability to simplify complex topics.
• Demonstrated track record of building client relationships and working through adversity.
• Solution-oriented with the ability to align technical offerings with practical and creative solutions to solve problems.
• Willingness to adapt to evolving business and client needs.
• Ability to bring organization and structure, while also being comfortable working in a fast-paced environment and on a path that is sometimes yet to be paved.
30+ days ago