Job Definition :
The Customer Support Specialist is responsible for customer and sales support through various duties, including but not limited to entering and maintaining sales orders, purchasing, quotation, over the counter sales, and supporting the outside sales staff.
Responsibilities :
- Answer emails and telephone calls from customers and assist them in their needs, such as identifying and interchanging product.
- Enter and maintain sales orders and expedite previous sales orders.
- Accurately quote product to the customer.
- Purchase product directly from the manufacturer.
- Assist and support the outside sales staff, including customer follow-up.
- Identify and document cost savings.
- Capture over-the-counter sales with walk in customers.
- May perform occasional duties in the warehouse, such as shipping and receiving.
- Responsible for other duties as they are assigned.
Qualifications :
- High School Diploma or GED required.
- 1+ years in a customer service or sales environment preferred.
- Strong Microsoft Outlook and general computer skills.
- Great communication and telephone skills.
- Exceptional math skills.
- Ability to work independently and in a team environment.
- Must be able to lift 50 pounds of product.
- Ability to multitask and prioritize tasks.
Preferred Qualifications :
- Basic product knowledge of bearings and power transmission products, with emphasis placed on mechanical aptitude.
- BDI reserves the right to change job duties at any time. The job description is not designed to cover every requirement of the job.
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