Sales Support Specialist

Overview

CORT Events is seeking a Sales Support Specialist to join our Customer Service team in Woodridge, IL.

This role provides support to the Sales Teams (Account Executives and Strategic Account Managers) on a nationwide basis in the Events, Exhibit house, and Tradeshow sales process by providing a positive customer experience, corresponding by phone and email, preparing sales quotes with order entry, and other administrative duties for accounts to include database management, accounts receivable, addressing client complaints, and updating client records and orders.

This is an onsite position performed from the CORT Events facility in Woodridge, IL. This role will travel to Las Vegas for a one-week training period.

Schedule : Monday thru Friday; 8am-5pm.

Pay : $20 / hour.

What We Offer

• Comprehensive health insurance (medical, dental, vision) available within 30 days or less
• 401(k) retirement plan with company match
• Paid vacation, sick days, and holidays
• Company-paid disability and life insurance
• Tuition reimbursement
• Employee discounts and perks
• Opportunity to work alongside a tenured team with career growth and mentorship opportunities

Responsibilities

• Provide support to Sales team and clients during the sales process by communicating with clients, preparing quotes and order requests, answering simple product questions, and offering client support.
• Communicates with clients by phone and email, and Acts as liaison between Operations, Client, and Account Executive / Strategic Account Manager.
• Update, maintain, and close event and tradeshow orders with speed and accuracy.
• Check product availability through operations and follow up, as necessary.
• Gather additional information needed from client needed for Operations to coordinate delivery and pick-ups.
• Maintain, update, and organize client records and interactions in Sales software.
• Verifies payment and / or client order confirmation to ensure orders are confirmed in Sales and Operations software.
• Communicates daily with Account Executives / Strategic Account Managers to review client orders, build rapport, and discuss potential project statuses.
• Provide support in organizing and submitting accounting forms as needed.
• Maintains knowledge of and follows operating procedures.
• Maintains knowledge of products and provides expertise to clients.
• Maintains confidentiality.
• Contributes to team effort by helping coworkers as workflow fluctuates.
• Provide excellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience.
• Ability to learn and follow all customer service procedures and policies.
• Able to process data quickly, find answers, and respond quickly and professionally.
• Other duties as assigned by management.

Qualifications

• High School Diploma or equivalent required
• 1+ year Administrative or Sales Support experience
• Previous Salesforce experience required
• Solid time management and self-organizational ability; able to work collaboratively as part of a team
• Ability to quickly connect with others and demonstrate exceptional customer service
• Excellent verbal and written communication skills.
• Ability to multi-task in a fast-paced environment
30+ days ago