TECHNICAL SUPPORT SPECIALIST

What's the role? :

Are you great at problem solving? Are you mechanically inclined? Then we have the opportunity you've been looking for as part of the Capture Enablement Team within the Spatial Data Analytics & Engineering (SDE) department.

You will be part of an innovative, dynamic team that is responsible for supporting a part of the technical infrastructure involved in capturing data that plays a critical role in building and maintaining our world-class digital maps and products.

Your main responsibilities include :

• Providing first level (Tier 1) helpdesk support (Email and phone support) to remote APAC users encountering problems with our data capture systems.
• Installing, testing, maintenance and upgrading (HW and SW) of capture equipment
• Installing prototype equipment, repairing / replacing parts, diagnosing technical problems, identifying equipment and cabling problems, and isolating electrical and mechanical problems causing failures, mainly in the APAC region, but also globally
• Setting up and maintaining bench testing and diagnostic instances of capture systems to facilitate troubleshooting and working with peer engineering teams in troubleshooting issues.
• Working with other departments to ensure smooth repairs, enhancement, and deployment of systems with minimal impact on day-to-day operations in accordance with uptime requirements
• P roviding training on capture systems to users and operators as required
• Assisting where required with creating technical documentation, training materials and user manuals
• Ensuring initiatives and projects are executed according to quality standards and other business objectives
• Identifying opportunities for continuous improvement of current systems and / or processes
• Coordinating, planning and preparing international shipments of capture systems

Who are you? :

You are a strong candidate for this role if you possess the following skills, compertencies and experience :

• You have vocational education certification of a technical profession or degree in computer science and / or electronics.
• You have at least 1 year work experience with in-car computers or after-market automotive systems.
• Good knowledge of computer hardware, Windows Operating System and associated tools for diagnosis and repair. Basic Linux skills advantageous
• Excellent diagnostic and problem-solving skills, and ability to develop and recommend innovative solutions to problems
• Attention to detail, good organizational and interpersonal skills.
• Ability to interact with users and managers, commitment to teamwork and to interact in a collaborative environment. Simultaneously, ability to work independently depending on the situation and / or task and across several timezones
• Being physically fit and having an ability to travel domestically and internationally (up to 25%) on short notice.
• English language skills : fluent in spoken and written

HERE is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, gender identity, sexual orientation, marital status, parental status, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

Who are we? :

HERE Technologies is a location data and technology platform company. We empower our customers to achieve better outcomes from helping a city manage its infrastructure or a business optimize its assets to guiding drivers to their destination safely.

At HERE we take it upon ourselves to be the change we wish to see. We create solutions that fuel innovation, provide opportunity and foster inclusion to improve peoples lives.

If you are inspired by an open world and driven to create positive change, join us. Learn more about us on our YouTube Channel.