Application window is expected to close on 11 / 18 / 2024
Ideal candidate will be onsite / hybrid in Indiana, Kentucky or Tennessee.
What You'll Do
As a Customer Experience Manager, you will play a pivotal role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth of our business.
You're the primary CX point-of-contact for customers taking end-to-end ownership. You will understand their Business and Technical objectives and develop strategies that will enable them.
You will be responsible for ensuring we deliver customer aligned outcomes. You will engage with both executives and technical partners within the customer.
Who You'll Work With
In this role, you'll partner with Customer Technical and Operational Leaders and Executives, orchestrating CX resources across Delivery, Expert Care, Technical Support, Customer Success, Renewals, and Partners to drive value realization.
You will collaborate with Sales, Renewals, the SDA team, and Deal Acceleration teams to assist in driving ARR and services growth.
Who You Are
You are a strategic problem solver with a strong background in customer success and technology adoption. You possess excellent communication and relationship-building skills, enabling you to develop and build partnerships with our customers.
You're adept at managing financials, and making strategic investment decisions. With a proven track record of driving software and service adoption, mitigating renewal risks, and improve customer dedication.
You have a deep understanding of Cisco, our technology, and the industry landscape, while acting as a Technology Advocate.
Our Minimum Qualifications for this Role
- 8 years of related experience
- Knowledge of at least one technology architecture
- Experience driving successful customer adoption and delivery of projects.
- Experience developing and maintaining strong senior level relationships
- Experience leading cross-functional teams in a matrix organization
- Experience with budgeting and knowledge of recurring revenue concepts.
Our Preferred Qualifications for this Role
- Drive adoption of software, services and value realization leading to successful renewal and growth. Proactively manage and mitigate renewal risk throughout customer journey and in alignment with Renewals team, leverage risk insights and adoption action plans to increase customer retention rates.
- Develop and maintain strong executive and technical influence with customers and Understanding their business challenges and objectives.
- Advocate for the customer within Cisco, ensuring their needs are met and that they receive a high-quality customer experience.
- Accountable for financials including services revenue and margin and making needed strategic financial decisions.
- Build and implement Technical Adoption Plans in partnership with CSS that align with customer goals to maximise their technology investments and promote the full use of our technologies.
- Build E2E Customer plan aligning Delivery, Partner, Architecture, and Customer Success adoption strategy and execution
- Lead Customer Value Workshops and QBRs to review adoption progress and drive customers outcomes and benefits expected from Cisco products resulting in successful onboarding, adoption and renewals.
- Be a Technology Evangelist between customers and Cisco's product teams, providing feedback to advise product development and enhancements.
- Stay up-to-date with the latest Cisco technologies, competitive landscape, and industry trends to provide expert mentorship to customers.
Why Cisco
WeAreCisco, where individuality and teamwork drive us to power an inclusive future. Embracing digital transformation, we innovate beyond hardware into software and security, creating intuitive networks that adapt and protect.
Our culture fosters innovation, creativity, and learning from failures. We give our best, take accountability, and embrace diversity and equality.
Whether you have colorful hair, tattoos, or a passion for technology and world-changing ideas, be yourself with us!
Customer Experience Manager 1428963
As a Customer Experience Manager, you will play a pivotal role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth of our business. Advocate for the customer within Cisco, ensuring their needs...
Part Time Customer Experience Manager
We strive to inspire our customers, cultivate confident leaders, and serve our communities by fostering an inclusive environment for everyone to learn, shop, and create. ...
Retail Customer Experience Manager PT
In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager. Store - LOUISVILLE-OU...
Customer Service Representative Fueler/Washer
Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you’ll do exactly that. Why join Penske as a Customer Service Representative, you ask? It’s simple. Excellent customer service and communication skills. You will be...
Warehouse Operations Manager
Your CEO and management team are involved in day-to-day operations and make sure that each location sees how much they are appreciated through annual company picnics and holiday luncheons. ...
Barista/Cashier
We are looking for someone who has amazing customer service, hustle, loyalty, and is driven.You must be able to multi task on the front counter but also able to work in the kitchen.We are a small coffee bar, but growing, so a team attitude, flexibility, and hard work are necessary.You MUST have expe...
Operations Manager
AZZ has an opportunity for an Operations Manager at our Louisville Kentucky facility. Reporting to the Plant Manager you will help lead production and maintenance supervisor(s), and supporting staff, providing leadership and expertise that will help drive productivity and customer satisfaction. Plan...
Lead Cage Cashier
SPECIFIC DUTIES AND RESPONSIBILITIES.Responsible for leading the daily operation of Cage and Player.Assist in development of Team Members and participates in the coaching & retention.Responsible for guest service, relations and disputes to assure that our guests have a favorable gaming.Ensure sa...
Assistant General Manager
From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. ...
Regional Account Manager - Louisville
The Regional Account Manager will work as part of a broader team that will help enable customer retention through effective account management activities. This role will be a combination of account management and targeting growth opportunities within the existing base. This role is a key sales posit...