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Field Technical Support Rep-1
Field Technical Support Rep-1eTeam Inc • Salt Lake City, Utah, United States
Field Technical Support Rep-1

Field Technical Support Rep-1

eTeam Inc • Salt Lake City, Utah, United States
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Pay Rate : $19 - $21 / Hour

Job Description :

  • Provides on-site field support to customers including installation, and servicing and repairing of systems and equipment.
  • Answers customer questions and resolves issues.
  • Refers other issues / questions to appropriate personnel / service area / manager for follow up, testing and troubleshooting.
  • Assists in instructing customers in the operation and maintenance of systems / equipment.
  • Acts as a liaison with customers on administrative and technical matters for assigned projects.
  • Performs analyses and prepares reports on system problem trends and issues.
  • Assists in applying engineering principles and practices as they relate to system design, process flow and / or discrete modeling.
  • Interacts with the client's engineers, as necessary, to gather information, design changes, requirements, etc. to compile information for the overall solution design.
  • Assists in translating the engineering design into software design and development of test plans to verify logic of new or modified technical programs.
  • Performs testing of the final product and works with the client's engineers to assure that the product performs as planned.
  • Assists in the design of basic technical programs for projects or enhancements to existing programs.

Basic Qualifications :

  • High school diploma or G.E.D.
  • Two or more years of field support experience
  • Experience working with the company's hardware, software and equipment products
  • Experience working with customer technology and support requirements
  • Experience working with process and / or system design concepts
  • Experience working with appropriate programming languages, operating systems and software
  • Experience working with engineering principles and practices
  • Other Qualifications :

  • Interpersonal skills to work with customers and other unit personnel
  • Analytical and problem solving skills
  • Communication skills
  • Time management and organizational skills
  • Ability to resolve non-complex hardware and equipment problems
  • Willingness to travel
  • Work Environment :

  • Office environment
  • May require weekend work
  • May require shift work
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    Technical Support • Salt Lake City, Utah, United States

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