Job Summary :
An IT Implementation company is seeking a Technical and Voice Support Analyst with experience in a NOC environment strong customer interaction and telecom expertise.
This role supports Field Technicians during installations and provides technical assistance to clients across the U.S. within the NOC.
Key Responsibilities :
- Provide firstline technical support for Field Technicians onsite and offsite resolving telecom issues related to VoIP and routers.
- Manage and resolve tickets in a NOC environment escalating issues as needed.
- Troubleshoot hardware software and voice issues; maintain system compatibility.
- Assist customers with technical inquiries and ensure strong communication with nontechnical stakeholders.
- Contribute to Knowledgebase and conduct training sessions.
Required Skills / Abilities :
- Experience in telecom installations NOC support and using a ticketing system.
- Strong customer service communication and problemsolving skills.
- Proficiency in Windows / Linux environments and voice technology.
- Ability to work efficiently in a fastpaced environment with rotating shifts.
Education :
Bachelors degree in Technology Telecommunications Management Information Systems or related field or equivalent experience.
Work Conditions :
- This position is hybrid primarily officebased with remote work as required by the business unit and involves rotating shifts.
- Work hours will rotate every few weeks between 8 am 5 pm and 11 am 8 pm.
- Rotating oncall duties after hours and on weekends are required.
Job Type : Temp to hire $1825 per hour depending on experience.
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