- Plan with local management to have appropriate workforce levels at each location, including delivery teams, warehouse, and office
- Compliance ensure compliance with policy and procedures, customer SOP’s and internal processes
- Goals Achieve financial goals, maintain Customer Key Performance Indicators (KPI’s) to meet or exceed goals. Work with assigned locations to ensure they are aware and understand their goals and help guide them to achieve each goal
- Customer Reporting Make sure all locations maintain and display KPI reports
- Customer Relations Develop relationships with local management, Client field personnel, and key Customer individuals
- Start-up Responsibilities Assist as needed and assigned on a New Location start-up
- Ensure staff is properly trained to perform daily assigned tasks, processes and procedures
- Audit KPI’s and monitor performance as needed
- Make sure all locations maintain a safe, clean and organized work environment. Ensure all inventory responsibilities are done timely and accurately as required
- Cover Management vacations at each location as necessary
- Facility Management assist with local management as needed with managing maintenance and other expenses
- Travel as required to ensure location meets performance standards and P&L numbers
- Perform other duties and tasks as assigned
Qualifications :
- High school diploma or GED required, college degree in business or equivalent work experience preferred
- Must have at least 3 years management experience in a related field
- Experience working with a 3PL Company in a home delivery environment a plus
- Strong working knowledge of Microsoft office products; Excel, Word and PowerPoint
- Must possess excellent verbal, written, communication skills
- Be able to multi-task in a fast-paced work environment
- Travel as necessary
- Working knowledge of company policies, practices and customer related matters as well home appliance knowledge is helpful
Skills :
- Able to articulate a high desire of achievement
- Self-motivated and willingness to stretch personal goals
- Strong verbal and written communication skills
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