As an Inside Sales Representative (ISR), you are responsible for generating and increasing sales through inbound and outbound sales calls, while handling inbound customer calls with professionalism, skill and expediency.
Responsibilities include :
Develop strong working relationships across the business / functions, as well as with customers and manufacturing partners
Provide impeccable customer service and sales support; respond to customer queries, answer questions and solve problems in a timely fashion
Make regular outbound calls to assigned customers / territories
Generate new and repeat sales by providing product and technical information to customers in a timely manner
Identify customer requirements and expectations in order to recommend specific products and / or solutions
Use appropriate selling tactics such as up-selling and cross-selling when needed.
Educate customers about product features and benefits to grow sales and improve customer satisfaction
Generate referrals from current customers and manufacturers’ representatives.
Maintain a current knowledge of consumer preferences, company products, programs, market conditions, and competition
The Inside Sales Representative may perform other duties as assigned
Ensure accuracy of customer transactions in order entry system such as orders, quotes, returns, etc
Maintain accurate customer and territory records; document all customer interactions and potential sales opportunities
Gain understanding of and adhere to Accounts Receivables policies and practices
Run sales reports for all sales activity.
Monitor scheduled shipment dates to ensure timely delivery
Verify price and terms in accordance with standard procedures and customer profitability profiles
Multitask and work within multiple computer systems and communication platforms simultaneously
Required Qualifications
Associate’s Degree in Animal Science, Ag Business, or related field, or 3 years of related work experience
Exceptional customer service and organization skills
Accuracy and strong attention to detail.
Effective verbal, written, and interpersonal communication skills
General computer proficiency including knowledge of MS Office
Preferred Qualifications
Bachelor’s Degree in Animal Science, Ag Business, or related field or equivalent combination of education and experience
Inside sales experience; previous success exceeding sales goals is a plus
Proficiency in SAP
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