Product Manager - Enterprise Inventory Management

THE JOB

As Product Manager on Ticketmaster’s Enterprise Digital Ticketing team, you will play a pivotal role in the design and development of new line of bulk inventory distribution toolsfor live event organizers around the world, providing life-changing and market-disrupting digital alternatives to printing and snail-mailing paper tickets for a diverse range of back office’ use cases.

Your prime imperative will be to empower Ticketmaster clients to fill their venues with ever increasing innovation, ease, profitability, and BI gain.

In this role, you will research and synthesize customer requirements and business objectives into an actionable product roadmap that builds on our platform product vision, rallies the support of stakeholders, inspires the creativity and confidence of your development team, and evokes a running bear hug from clients at thousands of iconic venues around the world.

WHAT YOU WILL BE DOING

Perform business analysis, competitive research and client interviews to understand the needs, concerns and aspirations of Ticketmaster’s enterprise clients and their inventory distribution partners

Distill business requirements into clear, actionable and well-prioritized epics, user stories, wireframes and other development artifacts needed by design and engineering

Improve and execute on the roadmap for our bulk inventory distribution toolset

Work with your team to develop and maintain a project-specific prioritization framework to systematize collaborative bandwidth allocation decisions and contribute to the ever-increasing velocity of your team

Triage incoming issues and feature requests. Monitor and contribute to the swift resolution of major incidents involving your products / features.

Perform User Acceptance tests prior to release to ensure that customer and business needs are being satisfied throughout the product lifecycle

Analyze and report on the performance of features in production, reflecting on successes and identifying areas for continuous improvement

Be the internal and external champion and subject matter expert for your products and their associated features, communicating your team’s status and roadmap to stakeholders and customers

WHAT YOU NEED TO KNOW

2+ years of relevant software development experience in a product owner, business analyst or product operations role.

Expertise using or building B2B, eCommerce, SaaS or Enterprise design solutions

Experience improving user experiences and advocating for change

Excellent presentation, interpersonal and written communication skills in English.

Ability and willingness to work with geographically distributed teams is highly desired

Solid quantitative data analysis, critical thinking skills, and an ability to spot trends and derive a strategy from raw data

Ability to juggle and prioritize multiple projects simultaneously in a fast-paced, agile developmentenvironment

Highly empathetic with ability to collaborate across a diverse group of technical and non-technical stakeholders to simplify concepts and identify highest value targets

Knowledge of agile software development practices

Ability to travel up to 10% (North America)

Assets :

Experience in ticketing, live events, event management, hospitalityor related industries

Excellent verbal and written communication skills in French

Are a lifetime learner who thinks holistically and connects dots across domains

Are routinely recognized for identifyingand solving problems that the rest of us mere mortals are only aware of subconsciously

Dream BIG, design for possibility, optimize for reality and enjoy rallying people around a clear and compelling vision for a better tomorrow

Are self-driven, proactive and dedicated; able to operate autonomously and efficiently in an entrepreneurial setting

Are a tech geek, with experience using and developing solutions for enterprise business problems and their various system and programming solutions.

B2B, SaaS or Enterprise design experience is a plus.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams.

If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values :

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive