Associate Director of Marketing, Audience Services

Location : Chicago, IL

Learn more about the general tasks related to this opportunity below, as well as required skills.

Job Description :

Leads outreach, organization, and execution of group sales, student matinees and other student events, to achieve or exceed sales goals.

Develops relationships with internal and external partners from various organizations. Manages partnership agreements and negotiates discounts, tickets and advertising.

Manages events, including incoming group inquiries, price negotiations, deposits, seating, and post-play discussions.

• Recruits, hires, and supervises FOH staff, including, but not limited to, student box office assistants, house managers, bartenders / concessionaires, interns, and volunteer usher coordinators.
• Liaise with the Saints Ushers volunteer program to ensure appropriate staffing and coverage for performances.
• Maintains the cleanliness, appearance, and efficacy of Court’s facilities, including the Court Theatre lobby, lobby bar, and nearby parking areas.

Manages the revenue and expenses related to concessions, maintains an inventory system, and orders new materials and supplies.

Coordinates work assignments with student and temporary staff, including maintaining a clean space, stocking materials and supplies.

Manages special groups or individuals attending opening night and / or other special events. Coordinates guest speakers for events and pre / post play receptions.

Works with vendors and speakers to accommodate requests from group leaders.

Manages ad sales for Court’s show programs to meet or exceed sales goals. Creates and sustains partnerships with local restaurants and businesses to magnify Court’s community outreach, increase sales, and develop fruitful collaborations.

Solicits external partners who may want to advertise in Court Theatre productions. Develops an operation plan to manage ad sales, including order forms and pricing.

• Develops and executes patron surveys to solicit feedback for future enhancements. Responds to patron complaints escalated from box office staff and via email in an open, kind, and effective manner.
• Oversees accessibility services for performances and events.
• Supports and implements Court’s equity, diversity, and inclusion initiatives personally, when leading the staff / volunteer team, and in all patron interactions.
• Works independently to increase user adoption and customer satisfaction by developing programs to drive customer loyalty and retention.
• Uses breadth of knowledge and considerable on-the-job experience to assist in pre-sale activities, provide support continuity through the customer lifecycle, and ensure ongoing customer satisfaction.
• Performs other related work as needed.

Preferred Qualifications

Education :

Bachelor's degree from a four-year accredited university.

Experience :

A minimum of three years of relevant professional work experience in nonprofit management, guest services, sales, or similar professional work experience.

Technical Skills or Knowledge :

• Proficient in Windows based computer programs like Google Suite and Microsoft Office.
• Knowledge of Audience View ticketing system.

Preferred Competencies

• Excellent customer service, communication skills and phone etiquette.
• Work efficiently and independently as well as part of a team.
• Strong organizational skills, efficiency, and attention to details a must.
• Clear, regular, and transparent communication.
• Comfort with financial transactions, invoicing, contracts, and regular invoice payment.
• Remain pleasant during challenging situations.
• Foster partnership and collaboration.
• Communicate effectively and with influence.
• Demonstrated ability to manage multiple projects in a fast-paced, deadline-driven environment.
• Ensure decision quality, accountability and drive results.
• Display emotional intelligence.
• Cultural competence; celebrate diversity and inclusion.

Working Conditions

Evening and weekend work during production runs.

Application Documents

• Resume / CV (required)
• Cover Letter (preferred)
• References Contact Information (3) (preferred)

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