Search jobs > Des Moines, IA > Client support specialist

Client Support Specialist I

Eurofins Food Chemistry Testing Des Moines, Inc.
Des Moines, Iowa, USA
Full-time

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable.

From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

Eurofins is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services.

Eurofins is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations.

The Group also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to 55,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 50 countries.

Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2020, Eurofins generated total revenues of EUR € 5.4 billion, and has been among the best performing stocks in Europe over the past 20 years.

Job Description

1st Shift (Monday - Friday) 8am - 5pm

1.Responsible for facilitating the exchange of information between clients and the technical / administrative staff of the lab via email and phone.

2. Responds to client requests in the timeframe set by the Service Level Agreement.

3. Ensures clients receive clear communication, good service, and fast turn-around times.

4. Clearly translates and explains technical information, sample and / or testing problems to clients.

5. Monitors turn-around-times to support accurate quotations to clients and keeps Client Services Manager informed of deviations.

6. Coordinates and track sample data for clients requiring special account monitoring or reporting procedures. Maintain appropriate follow-up with accounts to ensure customer satisfaction.

7. Understands when and how to file customer complaints.

8. Able to answer basic questions and know where to find information, through technical managers and / or specialists within department, or other available electronic resources.

9. Exercises understanding of major ENAC service offerings and some understanding of other lab offerings.

10. Assists in maintaining, ordering, and shipping supplies to clients.

11. Clerical support to include, but not limited to, quote preparation.

12. Manages time in a manner that ensures productivity.

13.Able to use and have working knowledge of required systems.

14. Maintains an orderly, clean, and safe work area.

15.Ensures that proprietary methodologies are not disclosed to non-employees except as approved by Management.

16. Maintains cooperative working relationships with company employees. This includes "intra" and "inter" Business Unit employees.

17.Promotes the company image through the exercising of sound and ethical business practices as related to the public and our customers.

18.Possesses basic knowledge of relevant industry field as assigned (ex : feed / grain, pet food, human food products, etc.

9 / 9 / 2021 ENAC - JD-FRM16658 - Project Coordinator 1, ver. 2 https : / / d4-us.eurofins.local / ?DokID 16658 3 / 4

19.Awareness of client service role within the organization. Acts as representative of the client.

20. Displays positive attitude and willingness to learn new skills.

21.Some travel may be required to assist in trade shows or occasional client visits.

22.Other duties as assigned.

Qualifications

Excellent interpersonal, organizational, and analytical skills.

Excellent communication skills. Responsive, independent problem solver and action oriented Team player - displays positive attitude and willingness to learn new skills.

Undergraduate degree in scientific field of study with no experience OR Associate degree with 2 years of client management or customer service experience.

Customer service experience preferred Experience in a laboratory environment preferred Some college training in science, or science background, or equivalent preferred.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Applicants living in a commutable distance of Des Moine are encouraged to apply.

Eurofins is aM / F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

Eurofins is aM / F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

3 days ago
Related jobs
Eurofins Food Chemistry Testing Des Moines, Inc.
Des Moines, Iowa

Monitors turn-around-times to support accurate quotations to clients and keeps Client Services Manager informed of deviations. Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life an...

Eurofins Food Chemistry Testing Des Moines, Inc.
Des Moines, Iowa

Monitors turn-around-times to support accurate quotations to clients and keeps Client Services Manager informed of deviations. Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life an...

First Community Trust
Des Moines, Iowa
Remote

Institutional Division, including coordinating, assisting and supporting the management of existing Institutional clients and development of new clients, which may include credit union partnerships. From our clients to our employees, our goal is to make sure we take care of our people first. Our ret...

Promoted
Consolidated Communications
West Des Moines, Iowa

The role of a Technical Support V Technician is to address all technical support customer inquiries by understanding the customer's needs and offering appropriate solutions. The Technician will provide over the phone technical support and customer service to our commercial and carrier customers thro...

Promoted
Appsmith, Inc
Des Moines, Iowa

Technical Interview - Hiring manager reviews the assignment and conducts a technical interview. Internal users will demand great UX, great customer support, and great reliability from their in-house development teams because Appsmith has made it quick and painless for developers to build, deploy and...

Promoted
CRG
Des Moines, Iowa

Customer Service Representative. They are seeking a Customer Service Representative to join their team!. Strong customer service skills and the ability to resolve issues. Our transformative logistics client is setting the standard for forward thinking solutions to deliver the highest level of value ...

Promoted
Tines
Des Moines, Iowa

We are seeking a Staff Technical Support Engineer to join our customer support engineering team at Tines. A Staff Support Engineer provides advanced technical support and consultation to customers, partners, and internal colleagues. Experience with communicating complex technical ideas to non-techni...

Promoted
Medline Industries LP
Des Moines, Iowa

Provides support for the user community and development team in the design, development, configuration and testing of. ...

Promoted
KPMG
Des Moines, Iowa

In addition, the firm is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, se...

Terry Taylor - State Farm Agent
Urbandale, Iowa

Establish customer relationships and follow up with customers, as needed. Use a customer-focused, needs-based review process to educate customers about insurance options. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. Interest in marketin...