Job Description
Job Description
Description :
Job Title : Director of Operations
About Us : Mammoth Holdings is a leading car wash service provider committed to delivering a superior car wash experience to our customers.
We are seeking a highly motivated and experienced Director of Operations to join our team and oversee operational capability, customer satisfaction, and results within a designated territory.
Responsibilities :
- Ensure all team members consistently deliver a superior car wash experience by coaching and developing them in collaboration with District Managers and Site Managers.
- Monitor financial statements and implement process improvements to enhance revenue and profitability.
- Coach and train District Managers, Site Managers, and team members on effectively communicating the Unlimited Program to customers.
- Manage all operational checklists, making regular updates as needed.
- Oversee the training platform and make continual updates to training materials.
- Assist Site Managers in troubleshooting urgent issues.
- Promote a safety-minded culture among team members.
- Work directly with location management to ensure quality operations, safety, and compliance.
- Manage sales and performance goals for locations in your assigned territory.
- Conduct timely and constructive performance evaluations.
- Handle employee discipline and terminations as needed, following company policy.
- Visit each store regularly to perform facility audits.
- Ensure all locations are in compliance with company policies, federal, state, and local laws.
- Assist the territory with customer service issues as needed.
- Partner with HR to support recruitment, employee relations, payroll, and safety practices.
- Collaborate with leadership to develop, recommend, and communicate strategic changes throughout the territory.
Required Skills / Abilities :
- Exceptional leadership, interpersonal, communication, and problem-solving skills.
- Ability to work in a fast-paced, outdoor environment.
- Working knowledge of Microsoft Office software.
- Proficiency in spoken and written English.
- Valid driver's license.
Education and Experience :
- High school diploma or GED certificate (bachelor's degree preferred).
- 2-3 years of successful experience in managing diverse, geographically dispersed teams.
- Mechanical aptitude and car wash industry knowledge are preferred but not required.
Physical Requirements :
- Ability to drive and travel for multiple hours at a time.
- Ability to sit, stand, and move for extended periods.
- Ability to lift 25 lbs.
Requirements :
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