Operations Coordinator

Job Posting :

Ferguson is North America’s leading value-added distributor across residential, non-residential, new construction and repair, maintenance, and improvement (RMI) end markets.

Spanning 34,000 suppliers and more than one million customers, we deliver local expertise, value-added solutions, and the industry’s most extensive portfolio of products.

From infrastructure, plumbing, and appliances, to HVAC, fire protection, fabrication, and more, we make our customers’ complex projects simple, successful, and sustainable.

Ferguson is currently seeking an Operations Coordinators to join our team in our new facility located in Lebanon, TN opening in September 2024.

All new associates with train at our Nashville location until opening.

Schedule : Monday - Friday 7am - 4pm

Job Function and Responsibilities

The Operations job family leads all of the business operations within a branch location or multiple branch locations within a defined geography and / or product group.

General areas of responsibility include providing leadership for the organization's customer-facing associates and branch functions.

Positions in operations leadership are responsible for the day-to-day operations of the organization's branches, areas, and other geographic units and KOB groups.

Areas of Impact :

Delivers job responsibilities following a defined standard output or set of procedures. Work consists of tasks that are very routine, or well defined, with specific instructions to achieve standardized solutions.

Problem solving :

Problems and issues faced are routine and solutions are clear. Follows a well established and familiar set of job activities and / or job process to solve a problem.

Job duties :

• Act within the scope of established objectives and policies to accomplish assigned goals.
• Under the direction of the manager, maintain inventories, conduct physical inventories, maintain location appearance, and complete day-to-day paperwork.
• Work with vendors and Ferguson shared services division to clear vendor pricing discrepancies
• Facilitate customer credit memos with accuracy based on company guidelines Work WMS Variance and Cycle Count Reconciliation
• Develop or implement quality control programs.
• Implements operational efficiency improvements which may include, but are not limited to, standardization of systems, quality control, safety, and customer satisfaction.
• Review customer invoices for pricing and costing accuracy as well as freight billing and costing
• Oversee the facilities of the operation to provide a safe and well-maintained work environment.
• Performs all work in accordance with established safety standards and adheres to all safety policies, rules, regulations and procedures.
• Participates in associate meetings and communicates any concerns to management.

Qualifications and requirements :

• Strong attention to detail and accuracy
• Self-motivated / goal oriented
• Ability to effectively multi-task
• Organization and time management skills
• Communicates well
• Knowledge of Trilogie and Microsoft Excel a plus
• Knowledge of WMS / HighJump prefered but not required
• Ability to handle stress Team player with good attitude
• Understands importance of customer service Willingness to help out in other areas, besides operations, when needed

Ferguson is dedicated to providing meaningful benefits programs and products to our associates and their families geared toward benefits, wellness, financial protection, and retirement savings.

Ferguson offers a competitive benefits package that includes medical, dental, vision, retirement savings with company match, paid leave (vacation, sick, personal, holiday, and parental), employee assistance programs, associate discounts, community involvement opportunities, and much more!

Pay Range : $15.00 - $20.63

$15.00 - $20.63

This role is Bonus or Incentive Plan eligible.