Dual Rate Supervisor Cashier/Host -Cross Street Grill (Harrah's Joliet)

ESSENTIAL FUNCTIONS :

• Primary role of Server, Cashier / Host, or Busser performing role’s essential functions.
• Acts as a role model to other employees and always presents oneself as a credit to Harrah’s and encourages others to do the same.
• Completes all other duties as assigned.

SUPERVISOR FUNCTIONS :

• Administers all aspects of preparation at outlet ensuring 100% internal / external guest satisfaction.
• Plans all daily and special events as directed.
• Completes the required daily financial tools and reports.
• Serves as a leader for employees while fostering teamwork, employee morale, motivation and open communication.
• Strives to improve and streamline departmental operations through the continuous assessment of policies and procedures, work processes and program effectiveness / value.
• Ensures that the minimum level of labor is used to perform the required level of service without impacting service standards.
• Ensures that all service equipment is operational and handled safely, reporting mechanical issues to appropriate team members.
• Communicates variances from established standards to Food Operations Manager.
• Helps set performance expectations and provides operational support for the supervisory team and employees.
• Enforces all appearance and uniform guidelines.
• Recommends changes on all standard menus and consistently strives through menu planning to improve food costs, volume, quality, attractiveness and efficient preparation of all food related items.
• Conducts periodic inspections of all assigned areas including line, preparation, pantry, clean-up and storage to and administers safety policies and procedures pertaining to the procedures.
• Adheres to regulatory, departmental and company policies in an ethical manner.
• All other tasks as assigned.

REQUIREMENTS :

• High School Diploma or equivalent required. Bachelor’s Degree preferred.
• Minimum of 2 years experience in a large volume food establishment including banquets, buffets or specialty outlets preferred.
• Must possess exemplary customer service, written / verbal communication, interpersonal and managerial skills.
• Knowledge of all phases of food administration, cost controls and administration is preferred.
• Computer skills (Micros, Excel, Word, Outlook, required.
• Must be able to work a flexible schedule to include nights, Holidays and weekends.
• Internal candidates must meet Harrah’s Joliet’s Transfer Eligibility Requirements.

JOB DEMANDS :

• Must be able to lift up to 50 lbs and carry objects weighing up to 50 lbs and occasionally lift / move up to 100 lbs.
• Must be able to work in areas containing secondary smoke, high noise levels, bright lights and dust.
• Position requires 10% standing, 15% sitting, 75% walking.
• Requires some twisting and climbing.
• Requires frequent bending, stooping and reaching overhead, bending, pushing and kneeling.
• Must be able to respond to touch, speech, taste, smell, aural, and visual cues.
• Fast-paced environment involving constant internal and external contact.
30+ days ago