Job Description
What's in it for you as a Quality Assurance Specialist :
- Demonstrate your adaptability and eagerness to embrace fresh opportunities.
- Further your personal and professional growth.
The basics of a Quality Assurance Specialist :
- Can be located at HQ or Aggieland
- Hybrid position
- Schedule : Monday - Friday 8 : 00 am - 5 : 00 pm
What you'll do as a Quality Assurance Specialist :
- Prepare and process consumer loan documents to ensure accuracy and compliance with underwriting guidelines.
- Provide information, answer questions, and deliver top-tier service to internal staff, members, and vendors through all delivery channels.
- Manage assigned loan queue in an efficient and timely manner, meeting department SLAs.
- Ensure that liens are perfected on all collateralized loans.
- Assist Loan Officers in obtaining member info and entering data into the loan system.
- Assist with title work, incomplete files, and paid loans.
- Complete compliance and career development training as assigned.
- Other duties as assigned.
Qualifications
Must haves for a Quality Assurance Specialist :
- 1+ years' experience in Customer Service or Document Management
- High School Degree
- Nationwide Mortgage Licensing System (NMLS) certification is required within 6 months of employment.
Nice to haves for a Quality Assurance Specialist :
Credit Union or Banking experience
Additional Information
All your information will be kept confidential according to EEO guidelines.
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