Business Process Analyst II

IGT (NYSE : IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital.

Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth.

We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility.

IGT has approximately 10,500 employees. For more information, please visit .

The Business Process Analyst II will be responsible for maintaining IGT’s Lottery, Video, and Sports Betting third-party maintenance contracts.

This role involves ensuring maintenance compliance, managing vendor communications, and meeting contractual requirements.

The position also requires maintaining data for maintenance agreements, hardware, software, and infrastructure records, ensuring data accuracy.

Additionally, the role involves providing reports using Salesforce, Tableau, Excel, and other tools.

• Run upcoming maintenance expiries for up to 120 days in advance and plan the renewal activities.
• Work with sites and infrastructure team to initiate approvals needed.
• Obtain Vendor Quotes as directed by business.
• Create SAP documents as needed.
• Maintain 3rd Party Maintenance Agreements data’s via IGT’s Salesforce CRM
• Process maintenance Purchase Orders in SAP.
• Monitor IGT Maintenance inbox, as liaison between cross functional Internal customers.
• Learn reporting and auditing processes and provide backup.
• Learn and analyze key performance metrics to drive cost savings, cost avoidance, and accuracy of data collection.
• Learn and build out renewal dashboards and forecast pipeline reports across business functions as assigned.
• Perform additional ad hoc responsibilities in support of operational activities.

Qualifications

• Familiarity with IGT products and processes.
• College degree in any major or equivalent work experience.
• Experience with CRM systems, preferably Salesforce.
• Proficient in SAP transactions and handling high-volume data entry.
• Self-motivated with strong multitasking abilities.
• Excellent organizational, operational, and analytical skills.
• Detail-oriented and skilled at working with large data sets.
• Proficient in Excel, Tableau, and SAP.
• Ability to work up to 100% in office, full time, upon request.

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

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