Housing Program Manager

Benefits : 401(k)

401(k)

Dental insurance

Health insurance

Vision insurance

Job Title Housing Program Manager Salary $28 / hr - $34 / hr, DOE / DOQ Location Hybrid-Los Angeles & Orange County Classification Hourly, Non-exempt Status Regular, Part-time Reports To Chief Executive Officer Supervises Housing Program staff, as assigned Effective Date 9 / 1 / 2024 Revision Date

Job Purpose / Summary

The Housing Program Manager is responsible for the administration, development and management of the Sacred Path Housing Program, which focuses on helping the American Indian / Alaska Native community in Los Angeles and Orange County achieve stable and sustainable housing.

This role involves managing the day-to-day operations of the Housing Program and supervising its staff (as assigned). The Program Manager will collaborate with various stakeholders, ensure compliance with relevant regulations, and implement strategies to meet the housing needs of the Native community.

Essential Duties & Responsibilities

Program Management :

Responsible for the day-to-day operations of the program, ensuring that the program is operating in accordance with contractual requirements.

Collaborate with the CEO to define program goals, objectives, and strategies.

Develop, implement, and manage housing services.

Monitor program performance and make necessary adjustments to ensure goals are met.

Manage program budget, ensuring efficient use of resources.

Compliance and Reporting :

Ensure all housing programs comply with federal, state, and local regulations.

Prepare and submit required reports to funding agencies and regulatory bodies.

Maintain accurate records and documentation for all housing services.

Stakeholder Coordination :

Collaborate with government agencies, non-profit organizations, and community groups to develop and implement housing initiatives.

Serve as a liaison between the organization and external partners.

Facilitate community meetings and engage with community members to gather input and feedback on the Housing Program.

Staff Supervision :

Train and supervise program staff.

Conduct performance evaluations, and provide ongoing support and development for team members.

Foster a collaborative and supportive team environment.

Policy Development :

Assist in the development of housing policies and procedures.

Analyze housing trends and data to inform policy decisions.

Advocate for policies and practices that promote affordable and accessible housing.

Client Services :

Provide direct assistance to clients seeking housing support and resources.

Assess client needs and connect them with appropriate services and programs.

Ensure clients receive high-quality service and support throughout the housing process.

Other duties as assigned or required to fulfill the mission of Sacred Path.

Experience & Qualifications

Minimum of 3 years of experience in housing program management or a related field.

Minimum of 2 years experience in a supervisory role.

Strong knowledge of housing regulations, policies, and best practices.

Excellent organizational and project management skills.

Strong interpersonal and communication skills, with the ability to work effectively with diverse stakeholders.

Experience in budget management and financial oversight.

Education

Bachelor's degree in Public Administration, Social Work, or a related field.

Master's degree is preferred.

License / Certifications : None required

Client Care and Customer Service

Deliver exceptional customer service to clients and community members, addressing inquiries, concerns, and complaints in a timely and compassionate manner.

Resolve any issues related to service delivery and escalate matters as necessary.

Communication / Interpersonal Skills

Interact with people in a professional and respectful manner, both verbally and in writing.

Some key skills in this area include active listening, clear verbal / written communication, empathy, compassion, cultural humility, conflict resolution, problem-solving, collaboration, time-management, advocacy, resilience, adaptability and adhering to ethical standards such as confidentiality.

Technology Skills

Must be able to use a computer / laptop to complete needed tasks for the job.

Excel, Word, Google Workspace (e.g., Google Docs, Sheets, gmail), relevant databases.

Utilize technology tools for remote monitoring to ensure continuity of care.

Maintain accurate and up-to-date documentation, ensuring data accuracy, security, and adherence to privacy regulations to safeguard sensitive client information.

Position Qualification Preferences

Experience working with the American Indian / Alaska Native community.

Work Environment

The work environment characteristics described here are typical of those an employee will encounter while performing the primary functions of this job.

Normal office conditions exist, and the noise level in the work environment can vary from low to moderate.

Physical Demands

The physical demands described are typical of those required by an employee to perform the primary functions of this job successfully.

While performing the duties of this job, the employee is required to stand, walk frequently, sit, bend, twist, talk, and hear.

There are prolonged periods of sitting, keyboarding, reading, as well. The employee must occasionally lift and / or move up to 25 pounds.

Specific vision abilities required by this job include reading, distance, computer, and color vision. Talking and hearing are essential to communicate with vendors, and staff.

Mental Demands

There are various deadlines associated with this position. The employee must also multi-task and interact with many people on a variety of issues.

Performance Expectations

In the performance of their respective tasks and duties, all employees of Sacred Path are expected to conform to the following :

Uphold professional ethics and confidentiality in handling sensitive information and maintaining client privacy.

Adhere to all relevant policies, procedures, and regulations, ensuring compliance with healthcare and social service industry standards and best practices.

Interact in an honest, trustworthy, and dependable manner with clients, community members, employees, and vendors, keeping in mind the primary purpose of client care and safety.

Possess cultural awareness and sensitivity

Demonstrate proficiency in the essential job duties and responsibilities, consistently meeting or exceeding performance targets and quality standards.

Other Requirements

Eligible to work in the United States

Pass fingerprint clearance

Maintain annual negative TB test results on file

Pass a post-offer drug test

Possess and maintain a reliable vehicle with valid CA driver’s license and active auto insurance

Available to work evenings and weekends, as needed

Willing to travel, as needed (travel time could range from 10 - 15%)

Flexible work from home options available.