Information Technology Infrastructure Analyst Level I/II *Revised

The Position

Come join one of Forbes Magazine's Best Employers!

This is a continuous filing exam. Next filing cut-offs are at 5 : 00 pm on :

11 / 13 / 2023, 12 / 29 / 2023, 3 / 29 / 2024, 6 / 28 / 2024, 9 / 27 / 2024, 12 / 27 / 2024

Level 1 - $6,721.62 - $8579.92 / month

Level 2 - $7,464.58 - $9526.50 / month

Performs professional duties related to the analysis, development, maintenance and administration of computer systems infrastructure to meet business needs.

Incumbents may perform duties within all or one of the following assignments : System / Server / Platform Analysis, Network and Telephony Analysis, Information Systems Security, Radio Systems Analysis and Field Services Analysis.

The Information Technology (IT) Infrastructure Analyst is a single class with two salary levels. Positions in this class are flexibly staffed and the level at which appointments are made is at the discretion of the appointing authority.

Examples of Knowledge and Abilities

Knowledge of

• General operations, services, concepts, terms and activities common to a comprehensive, state-of-the-art information systems program
• Principles, methods and techniques used in networking, designing, developing, testing, implementing, and maintaining computer systems infrastructure
• Basic project management principles and techniques such as organizing and managing a project, developing schedules and project plans, identifying critical paths, and breaking down a project into individual tasks
• System infrastructures similar to those being used by Sacramento County
• Tools and equipment used in testing the functionality of computer hardware
• Principles and practices of troubleshooting computer infrastructure problems
• Principles, practices, and techniques of providing quality customer service
• Methods and techniques of developing and presenting technical documentation and training materials
• Principles and practices of record keeping
• Modern office procedures and equipment
• Server platforms and operating system components for mainframe, microcomputer and / or client server systems
• Techniques and practices used in managing, designing, implementing, maintaining and operating information processing systems
• General operational characteristics, configuration and set up of communication systems, equipment, devices, local and wide area network, radio communications and telephone systems
• The functionality of firewalls, switches, routers and peripherals and how they interact within the network infrastructure
• Common information security issues, threats, vulnerabilities, and attacks
• Sources of harmful radio frequency and intermodulation interference to County radio systems; and how to correct the harmful sources
• Techniques and practices used in managing, configuring, maintaining and operating information processing systems

Ability to

Recognize problems; gather, analyze and evaluate data and information in order to reason logically; draw valid conclusions;

take appropriate actions and / or make appropriate recommendations

• Research, recommend, design, implement and maintain various hardware technology solutions, including new technology and large security infrastructure improvement projects, in order to improve County processes or services
• Communicate technical information to a wide variety of users
• Interpret and explain pertinent County and Department policies and procedures
• Explain the values and limitations of services requested
• Recognize that changes made on a local level can affect services and equipment at the system wide level and take appropriate precautions
• Plan, organize, and prioritize multiple projects / assignments to ensure that deadlines are met
• Learn and utilize specialized terminology if needed by the specific assignment
• Interpret and apply technical information pertaining to computer and network systems
• Adapt quickly to changes in policies, procedures, assignments and work locations
• Communicate effectively, both verbally and in writing
• Establish and maintain effective working relationships with those encountered during the course of the work; promote and maintain a team environment
• Prepare and maintain documentation for procedures, processes, and spreadsheets related to area of assignment
• Read, comprehend, apply, and retain technical publications and documentation
• Analyze, build, install, configure, maintain and administer server platforms and operating system components for mainframe, microcomputer and / or client server systems
• Design and maintain active directory, exchange, e-mail, backup and related systems
• Plan, design, install and document new network segments and connections
• Analyze business needs and prepare design specifications, recommendations, and solutions for network and telephony technology
• Design, implement and maintain network and telephony systems and projects
• Monitor and analyze server and network security, current radio system capacity and coverage and provide recommendations for improved server and / or network performance, security, plan / design system enhancements to meet anticipated requirements
• Identify and resolve system performance and security issues that risk business continuity
• Develop, design, maintain, and install remote radio sites, and configuration files based on PC build generation across multiple departments
• Detect, diagnose and resolve harmful radio frequency and intermodulation interference on County radio systems
• Analyze, build, install, configure, maintain and administer PC platforms and operating system components for PC's
• Diagnose and resolve complex problems related to PC systems

Employment Qualifications

Minimum Qualifications

Either : 1. A Bachelor's Degree or higher from an accredited college or university in Computer Science, Information Technology, or other field closely related to the intent of the class.

Or : 2. Four (4) years of full-time paid technical experience in the fields of operating systems analysis and design; radio, voice, and data network analysis and design;

systems analysis and design; and / or systems engineering or similar field in a multi-platform information systems environment.

Or : 3. Four (4) years of full-time, paid experience in Sacramento County service providing user support in technology; system, software / application and legacy troubleshooting;

problem resolution; review of business processes and communication of user requirements / problems to a vendor or statewide system.

Note : Education from an accredited college or university with major course work in Computer Science, Information Technology, or other field closely related to the intent of the class, may be substituted for the required experience on a year-for-year basis;

30 semester units (45 quarter units) equal one year of experience.

Note : If the word "experience" is referenced in the minimum qualifications, it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable.

Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements.

Note : If the minimum qualifications include an educational or certificate / license requirement, applicants must submit proof of requirements with the application.

Failure to submit proof of requirements may result in disqualification from the examination. Unofficial transcripts are acceptable.

For guidelines on submitting acceptable proof of educational requirements, please click here (Download PDF reader) or speak to someone in our office before the cut-off date listed in this notice.

General Qualifications

Criminal History and Background Checks :

The County may access criminal history information on candidates who have accepted a conditional offer of appointment for this class consistent with the provisions of Board of Supervisors Resolution No.

82-602, Personnel Policies and Procedures B-5, and applicable federal and state laws. The County shall not consider for employment any candidate who has been convicted of a felony or misdemeanor that relates to or impacts the candidate's ability to perform the job duties of this class unless it is determined that mitigating circumstances exist.

For purposes of accessing criminal history information, the candidate will be fingerprinted. A subsequent arrest notification may be obtained.

The County may also conduct a background check on the candidate prior to appointment to a position within this class. The background check may include personal and professional reference checks, credit history checks where authorized by Labor Code section 1024.

5, Social Security Number verification, professional license / registration verification, military service information and driving history.

Information obtained in the course of this background check will be considered by the appointing authority in the selection process.

In obtaining such information, the County will comply with applicable consent and disclosure practices in the Fair Credit Reporting Act and the California Investigative Consumer Reporting Agencies Act.

License Requirement :

A valid California Driver License, Class C or higher, may be required at the time of appointment. Failure to obtain or maintain the appropriate California Driver License may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement.

Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis.

Physical Requirements :

Some positions in this class may require the incumbent to be able to :

• Distinguish between different colors.
• Lift equipment that weighs up to 50 pounds.

Individuals who do not meet these requirements due to disability will be reviewed on a case-by-case basis.

Working Conditions :

Some positions in this class may require the incumbent to :

• Work weekends, holidays, and non-routine hours.
• Travel occasionally.

Probationary Period

The probationary period for this classification is twelve (12) months.