Service Desk Specialist

VirtualVocations
Jackson Heights, New York, United States
Full-time

A company is looking for a Service Desk Specialist to assist with IT support for their Defense Logistics Agency contract remotely.

Key ResponsibilitiesAssist in managing a ticketing system and perform queue management within ServiceNowProvide end-user customer service and monitor IT applications for performance issuesGenerate regular and ad hoc reporting of metrics as requiredRequired QualificationsSome college experience and six months in a related IT positionMust possess a 8570 IAT Level 2 certification and corresponding CE requirementMust have IT-II security clearance or a current NACLCExperience providing customer service in a help desk environmentAbility to work independently and as part of a team

1 day ago
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