Responsibilities
- System Testing - Evaluates usability through continuous monitoring, testing, and review of function processes. Identifies discrepancies and inefficiencies, and assists in implementing rmended enhancements.
- Operational Support - Provides daily support by responding to inquiries, ensuring processes run smoothly, and working to improve the end-user experience.
Performs various operational tasks to improve workflow and system functionality for assigned business unit.
- Identifying Business Requirements - Determines business requirements andmunicates them through the use of specifications, reports, project plans, or other forms of documentation.
- Technical Proficiency - Provides knowledge in area of work. Assists in troubleshooting for both internal and external parties.
May assist in system, application, or product implementation and development.
Qualifications
High School Diploma or GED and 3 years of experience in Systems
Preferred Qualifications
- Strong analytical skills
- Strong excel skills (standard reporting)
- Strong critical thinking skills
First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered aprehensive benefits program, with customized offerings, including those designed to support families, however defined.
More information regarding our benefits offerings can be found here : / / jobs.firstcitizens / benefits Job ID 23276
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